Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Anna Klassa

Eau Claire,Wisconsin

Summary

Dynamic Customer Service Representative with a proven track record at Northern Lakes Marine LLC, excelling in complaint resolution and customer relations. Recognized for fostering empathetic client relationships and enhancing service standards. Adept at account updating and team collaboration, consistently delivering exceptional support and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Northern Lakes Marine LLC
03.2021 - 07.2025
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative

Vitamin Source
06.2020 - 03.2021
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Food Preparation Worker

Lehman's Supper Club
09.2020 - 01.2021
  • Packaged and stored food products following proper handling and preservation methods.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Education

Associate of Science - Substance Abuse Counseling

CVTC
Eau Claire, WI
01-2027

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Delivery scheduling
  • Active listening
  • Adaptive team player
  • Customer relations
  • Courteous demeanor
  • Email management
  • Problem resolution
  • Money handling
  • Team collaboration

Interests

  • Cooking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Avid Reader
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Fundraising Events
  • Mindfulness Practices
  • Kayaking

Timeline

Customer Service Representative

Northern Lakes Marine LLC
03.2021 - 07.2025

Food Preparation Worker

Lehman's Supper Club
09.2020 - 01.2021

Customer Service Representative

Vitamin Source
06.2020 - 03.2021

Associate of Science - Substance Abuse Counseling

CVTC

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