Anna Kotina
Northridge
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Client Service Representative
CIBC Bank
Canada
07.2024 - 09.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Cashier
Walmart SUPERCENTER
Canada
03.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager, Director
Individual Entrepreneur Anna Kotina
Ukraine
12.2018 - 01.2022
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
Head of Bank Branch
Finance and Credit Bank
Ukraine
03.2015 - 03.2016
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager of Services for Legal Entities
Finance and Credit Bank
Ukraine
02.2014 - 03.2015
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Finance and Credit Bank
Ukraine
08.2012 - 02.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Specialist - Finance
V.N. Karazin National University
Kharkiv, Ukraine02.2011
Master - Mechanics
V.N. Karazin National University
Kharkiv, Ukraine06.2009
Skills
- Customer Support and Assistance
- Teamwork and Collaboration
- Critical Thinking
- Technical skills
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Client Service Representative
CIBC Bank
07.2024 - 09.2024
Cashier
Walmart SUPERCENTER
03.2024 - 09.2024
Manager, Director
Individual Entrepreneur Anna Kotina
12.2018 - 01.2022
Head of Bank Branch
Finance and Credit Bank
03.2015 - 03.2016
Manager of Services for Legal Entities
Finance and Credit Bank
02.2014 - 03.2015
Customer Service Representative
Finance and Credit Bank
08.2012 - 02.2014
Specialist - Finance
V.N. Karazin National University
Master - Mechanics
V.N. Karazin National University