Anna Kreger

Work History

Assistant Manager

Pawn Shop

Rxoboro, Nc

08.2025 - 04.2026

Assisted in daily operations, ensuring efficient customer transactions and inventory management.
Provided exceptional customer service, fostering positive relationships and repeat business.
Supported team in evaluating pawn items, determining fair values based on market trends.
Maintained accurate records of transactions and inventory to uphold compliance standards.
Coordinated promotional efforts to attract new customers and enhance store visibility.
Participated in staff training sessions to improve product knowledge and sales techniques.
Implemented organizational systems for inventory storage, optimizing space utilization and accessibility.
Supervised day-to-day operations to meet performance, quality and service expectations.

Team Leader

Tractor Supply Company

Roxboro, NC

10.2023 - 08.2025

Supervised daily operations, ensuring team adherence to safety protocols and company policies.
Trained new team members on product knowledge and customer service standards.
Managed inventory levels, coordinating restocking processes to optimize product availability.
Implemented workflow improvements, enhancing efficiency in store operations and customer transactions.
Resolved customer inquiries and complaints, fostering positive relationships and driving customer satisfaction.
Collaborated with management on strategic initiatives to improve store performance and sales targets.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Cashier

Mill Creek First Stop

Roxboro, NC

10.2022 - 08.2023

Processed customer transactions efficiently, ensuring accuracy and prompt service.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Assisted in training new cashiers on operational procedures and customer service best practices.
Collaborated with team members to optimize workflow during peak hours, improving overall efficiency.
Monitored cash drawer accuracy, identifying discrepancies promptly to maintain financial integrity.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.

Assistant Store Manager

Family Dollar

Kinston, NC

03.2022 - 07.2022

Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
Trained and mentored new staff on store policies and procedures.
Implemented visual merchandising strategies to enhance product visibility and sales.
Monitored inventory levels, coordinating restocking efforts to maintain optimal stock availability.
Collaborated with management to execute promotional campaigns, driving foot traffic and engagement.
Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Cashier, Food Services

Rocky's Wakulla

Crawfordville, FL

04.2021 - 11.2021

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances through diligent tracking and reconciliation.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assisted in training new staff on cash handling procedures and store policies.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier, Party Planner

Party City

Williamsport, PA

01.2020 - 02.2021

Processed customer transactions accurately and efficiently using point-of-sale systems.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Managed inventory levels, ensuring product availability and organization on sales floor.
Assisted in training new cashiers on procedures and best practices for customer engagement.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Promoted store promotions and incentive programs to increase overall sales revenue.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Improved efficiency, organized checkout area for optimal workflow.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.

Food Service Worker

Taco Bell

Williamsport, PA

07.2019 - 12.2019

Prepared and served food items following safety and quality standards.
Managed inventory levels to ensure efficient stock rotation and minimize waste.
Operated kitchen equipment, maintaining cleanliness and adherence to sanitation guidelines.
Trained new staff on operational procedures and customer service excellence.
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Receptionist and Childcare

YMCA

Williamsport, PA

02.2019 - 08.2019

Managed front desk operations, ensuring seamless visitor check-in and assistance.
Coordinated scheduling for classes and events, optimizing facility usage and member engagement.
Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
Maintained accurate records of member information and transactions using YMCA management software.
Developed communication strategies to promote programs, increasing member participation rates.
Implemented organizational improvements in daily operations, streamlining workflow processes.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Summary

Overview

Work History

Assistant Manager

Team Leader

Cashier

Assistant Store Manager

Cashier, Food Services

Cashier, Party Planner

Food Service Worker

Receptionist and Childcare

Education

High School Diploma -

Skills

Certification

Timeline

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