Anna Kurz
Honolulu,HI
Summary
Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas, Texas
03.2025 - Current
- Ensured passenger safety by conducting pre-flight safety briefings and checks.
- Assisted passengers with boarding and deplaning procedures in a timely manner.
- Managed in-flight service, including food and beverage distribution to passengers.
Sales Associate
TJX Companies
05.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
Guest Service Agent
Hawaiian Airlines
11.2023 - 02.2024
- Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing ticketing concerns and providing prompt resolutions.
- Utilized Amadeus ticketing software to amend travel.
- Ensured Agriculture inspection complete prior to adding baggage to flights.
Flight Attendant
Southwest Airlines
03.2023 - 10.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Personal Trainer
Fitness By Anna
10.2016 - 05.2023
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Education
Bachelor of Arts - Political Science
St Mary's University
San Antonio, TexasSkills
- Regulatory Compliance
- Emergency Response
- Customer Service
- FAA Regulations
- Infant AED and CPR and First Aid
- Safety Procedures
- Hospitality Service Expertise
- Emergency Situations Management
- Teamwork and Collaboration
- Reliability and punctuality
Certification
Retul I, II certified
CPR certified
AED certified
Timeline
Flight Attendant
American Airlines
03.2025 - Current
Sales Associate
TJX Companies
05.2024 - 03.2025
Guest Service Agent
Hawaiian Airlines
11.2023 - 02.2024
Flight Attendant
Southwest Airlines
03.2023 - 10.2023
Personal Trainer
Fitness By Anna
10.2016 - 05.2023
Bachelor of Arts - Political Science
St Mary's University