Anna LaMendola
Utica,NY
Summary
Dynamic Program Manager with a proven track record at Brookdale Senior Living Facility, excelling in budget allocation and cross-functional collaboration. Spearheaded resident care initiatives and enhanced community engagement through strategic partnerships. Adept at compliance training and fostering team leadership, driving impactful service improvements and resident satisfaction.
Overview
10
10
years of professional experience
Work History
Program Manager
Brookdale Senior Living Facility
06.2023 - 09.2024
- Led cross-functional teams to develop and implement resident care initiatives.
- Managed budget allocation for program resources, ensuring optimal use of funds.
- Facilitated training sessions for staff on compliance and regulatory standards.
- Developed strategic partnerships with community organizations to enhance service offerings.
Program Assistant
Brookdale Senior Living Facility
06.2021 - 06.2023
- Coordinated resident activities and events to enhance community engagement and social interaction.
- Assisted in managing schedules for staff and residents, ensuring optimal resource allocation.
- Developed training materials for new staff to streamline onboarding processes and improve retention.
- Monitored resident feedback to identify areas for service improvement and implement necessary changes.
Sales Associate
Hannoush Jewelers
02.2015 - 04.2018
- Assisted customers in selecting jewelry, enhancing overall shopping experience through personalized service.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained inventory organization and displayed merchandise attractively to drive customer interest and engagement.
- Provided product knowledge to customers, addressing inquiries and promoting features of various jewelry pieces.
Education
No Degree - Recreational Therapy
Utica University
Utica06-2026
Skills
- Program management
- Budget allocation
- Compliance training
- Cross-functional collaboration
- Resource scheduling
- Strategic partnerships
- Resident engagement
- Onboarding processes
- Event coordination
- Community outreach
- Performance monitoring
- Problem-solving
- Team leadership and direction
- Interpersonal skills
- Flexible and adaptable
Timeline
Program Manager
Brookdale Senior Living Facility
06.2023 - 09.2024
Program Assistant
Brookdale Senior Living Facility
06.2021 - 06.2023
Sales Associate
Hannoush Jewelers
02.2015 - 04.2018
No Degree - Recreational Therapy
Utica University