Anna Langston
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
Work History
Bartender /Server
Texas Roadhouse Restaurant
11.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Training Coordinator
Texas Roadhouse
07.2021 - 04.2022
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Planned and conducted staff trainings with emphasis on how to train on newly hired staff.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Cashier
Plantopia
06.2016 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
- Unloaded plants and nursery items from delivery trucks.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
Education
Associate of Science - Nursing
University of Arkansas At Little Rock
Little Rock, AR12.2022
Skills
- Food and Beverage Pairings
- Cash Handling
- High-Volume Multitasking
- Microsoft Outlook
- Clinical Documentation
- Bandage Care
- Patient Evaluation
- Mobility Assistance
- Intramuscular Injections
- Patient Advocacy
- Measuring Medication Dosages
- Interdisciplinary Collaboration
Timeline
Training Coordinator
Texas Roadhouse
07.2021 - 04.2022
Bartender /Server
Texas Roadhouse Restaurant
11.2018 - Current
Cashier
Plantopia
06.2016 - 05.2019
Associate of Science - Nursing
University of Arkansas At Little Rock