Anna Laurice
Dallas
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hiatus Spa
Dallas
11.2024 - Current
- Trained new employees on company policies and service standards to ensure consistency.
- Provided customer support, addressing inquiries and resolving issues promptly.
- Collaborated with the management team to implement promotional campaigns for services.
- Maintained inventory levels of spa products, ensuring availability for clients and staff.
- Conducted regular inspections of facilities to uphold cleanliness and hygiene standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Guest Experience Coordinator
Hiatus Spa
Dallas
08.2023 - 11.2024
- Welcomed guests and ensured a warm, inviting atmosphere.
- Provided detailed information about treatments and products to guests.
- Collaborated with staff to enhance service delivery and guest satisfaction.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Receptionist
Synerchi Medical Spa
San Diego
02.2020 - 03.2023
- Managed client intake process, ensuring accurate patient information collection.
- Developed and implemented client follow-up procedures for enhanced retention.
- Facilitated communication between clients and medical staff regarding treatment plans.
- Assisted with the day-to-day operations of a medical spa, such as scheduling appointments and handling customer inquiries.
Front of House Server
Dinos Taverna
San Diego
07.2018 - 02.2021
- Took and accurately processed food and drink orders from customers.
- Served food and beverages promptly to enhance dining experiences.
- Managed table settings and ensured cleanliness of the dining area.
- Collaborated with kitchen staff to facilitate smooth service operations.
- Handled customer inquiries and resolved issues efficiently during service.
- Trained new servers on restaurant procedures and customer service standards.
- Maintained knowledge of daily specials to inform patrons effectively.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
Education
San Diego High School
San Diego, CaliforniaSkills
- Customer service
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Thrives in a high volume environment
Certification
- TABC and Texas Food Handlers Certifications
Timeline
Assistant Manager
Hiatus Spa
11.2024 - Current
Guest Experience Coordinator
Hiatus Spa
08.2023 - 11.2024
Receptionist
Synerchi Medical Spa
02.2020 - 03.2023
Front of House Server
Dinos Taverna
07.2018 - 02.2021
San Diego High School