Anna L. Brown
Jamaica,USA
Summary
Experienced healthcare administrator specializing in patient intake and insurance verification, with a strong emphasis on maintaining accurate records. Demonstrates exceptional communication and organizational skills to streamline workflows and improve patient interactions. Proactively addresses challenges to support healthcare teams effectively.
Overview
15
15
years of professional experience
Work History
Unit Receptionist
Long Island Jewish Hospital
New Hyde Park, USA
07.2016 - 05.2026
- Greeted and assisted patients and visitors at reception to ensure a welcoming environment.
- Coordinated communication between medical staff and patients to facilitate seamless care transitions.
- Maintained accurate patient records during hospital stays by performing essential clerical duties.
- Utilized telephone etiquette to promote effective communication across patient units.
- Verified accuracy of addressograph plates to enhance administrative efficiency. for information accuracy to support administrative processes.
- Resolved customer complaints courteously and efficiently, enhancing patient satisfaction.
CBO- Financial Counselor
Lenox Hill Hospital
New York, USA
12.2015 - 07.2016
- Obtain patients' co-pay, deductible and co-insurance information through Clear Quote for accurate patients' responsibility.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Resolved verification discrepancies with insurance companies, enhancing accuracy of patient data.
- Identified and rectified discrepancies in patients' insurance coverage, ensuring accuracy of data entered into system.
- Updated patient and insurance data and input changes into company computer system.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Accessed third-party insurance databases to identify coverage of benefits.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Unit Receptionist
Long Island Jewish Hospital
New Hyde Park, USA
08.2014 - 12.2015
- Executed patient admissions, discharges, and transfers to ensure smooth operations and enhance patient experience.
- Coordinated communications between medical staff and patients to facilitate timely information exchange.
- Utilized telephone etiquette to facilitate effective communication within patient units.
- Reviewed patient charts for accuracy and completeness of information.
- Verified addressograph plates to ensure correctness of details.
- Provided coverage to maintain operational continuity.
- Welcomed visitors upon entry to create a positive first impression, addressed inquiries, and directed them to appropriate locations.
Access Services Representative
Long Island Jewish Hospital
New Hyde Park, USA
10.2013 - 08.2014
- Registered patients by conducting face-to-face interviews to collect demographic and insurance information.
- Obtained required signatures for medical, legal, and financial documents.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Communicated medical center's collection policy while collecting deductibles and co-pay obligations.
- Updated manager on ongoing activities, identifying operational needs to improve workflow efficiency.
- Admitted patients to medical center, providing information on policies such as patient bill of rights.
- Verified demographics and insurance details to ensure accurate patient registration in system.
Staffing Scheduling Associate
Zucker Hillside Hospital
Glen Oaks, New York
10.2011 - 10.2013
- Prepared comprehensive staff schedules, aligning staffing with projected needs based on patterns and policies.
- Responded efficiently to urgent schedule change requests.
- Regularly updated calendars with schedule changes or additions.
- Verified pay data and resolved time inconsistencies before payroll submission.
- Facilitated agency personnel credentialing processes to maintain accurate records. and scheduling with nursing leadership.
- Managed employee records in ANSOS, tracking license and certification renewals.
- Launched HR requisition processes to streamline recruitment efforts. for hires, transfers, and terminations.
Education
Biology
CUNY Queensborough Community College
Bayside, NY01-2013
Skills
- Patient intake and insurance verification
- EMR entry
- Record accuracy
- Schedule management
- Attention to detail
- Organizational abilities
- Effective communication
- Phone etiquette
- Confidentiality practices
- Adaptability and flexibility
- Dependability and independence
- Leadership and interpersonal skills
Timeline
Unit Receptionist
Long Island Jewish Hospital
07.2016 - 05.2026
CBO- Financial Counselor
Lenox Hill Hospital
12.2015 - 07.2016
Unit Receptionist
Long Island Jewish Hospital
08.2014 - 12.2015
Access Services Representative
Long Island Jewish Hospital
10.2013 - 08.2014
Staffing Scheduling Associate
Zucker Hillside Hospital
10.2011 - 10.2013
Biology
CUNY Queensborough Community College