Anna Lee
North Branford,CT
Summary
Proven leader and innovative problem-solver, I leveraged exceptional customer service and sales expertise at Olive Or Twist to foster a loyal customer base and drive repeat business. Skillfully managed a team, ensuring order accuracy and safe food handling, contributing to a significant improvement in guest relations management. Demonstrated a strong work ethic, excelling in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Server
Seafood Connection
New Iberia, LA
01.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Owner/Operator
Keeping It Clean
Gulf Breeze, FL
05.2017 - 12.2021
- Started a small scale cleaning company from the ground up.
- Over saw four to six employees.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Server
IHOP
Gulf Breeze, FL
04.2016 - 03.2018
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Bar Manager
Olive Or Twist
Asheville, NC
02.2011 - 03.2016
- Hired on as a server and was quickly promoted to bartender then bar manager.
- Oversaw servers, bartenders, and hosts.
- Responsible for front of house inventory and ordering.
- Mentored and trained a staff of ten plus employees to ensure exceptional customer service standards.
- Assisted in marketing strategies and scheduling live music.
Store Manager
Great American Cookies
Asheville, NC
04.2007 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Associate Of Arts - Anthropology
University of Arkansas
Fayetteville, ARSkills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Safe Food Handling
- Sales expertise
- Order Accuracy
- Guest Relations Management
Timeline
Server
Seafood Connection
01.2022 - 12.2023
Owner/Operator
Keeping It Clean
05.2017 - 12.2021
Server
IHOP
04.2016 - 03.2018
Bar Manager
Olive Or Twist
02.2011 - 03.2016
Store Manager
Great American Cookies
04.2007 - 01.2011
Associate Of Arts - Anthropology
University of Arkansas