Anna Leitao
Summary
Motivated and versatile professional with experience in communication, content creation, media, marketing support, customer service, and team collaboration. Known for a strong work ethic, creativity, attention to detail, and the ability to adapt quickly in fast-paced environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Client Communications Specialist
Rocket Mortgage
Detroit
07.2022 - 05.2026
- Conducted 800+ outbound communications daily, strengthening client relationships through personalized engagement.
- Managed high-volume client communications, surpassing outreach and engagement metrics by fostering meaningful client connections.
- Utilized CRM systems and communication tools to streamline outreach initiatives and enhance client interaction.
Blogger & Entertainment Writer Intern
Dead Talk Media
Remote
01.2021 - 06.2022
- Published articles and media reviews that resonated with digital audiences.
- Honed storytelling and editing skills to enhance entertainment journalism quality.
- Crafted engaging content that captured trends in media and entertainment culture.
Public Relations & Media Production Intern
Saginaw Valley State University
Saginaw
09.2021 - 05.2022
- Supported storytelling initiatives and multimedia projects to enhance audience connection.
- Developed communication materials for diverse media platforms to maximize outreach.
- Collaborated on public relations and audience engagement efforts to strengthen community relations.
Marketing Intern
Robertson Brothers Homes
Bloomfield Hills
05.2021 - 08.2021
- Assisted in developing marketing presentations and branding initiatives to enhance brand visibility.
- Designed visual materials and managed promotional projects to effectively engage target audiences.
- Assisted in developing marketing materials for new home projects.
- Coordinated social media campaigns to promote community events.
- Conducted market research to identify customer preferences and trends.
Field Intern
Daniel Gade for U.S. Senate Campaign
Saginaw
09.2020 - 11.2020
- Achieved Top 5 ranking among interns for outbound calls and voter engagement, contributing to increased community outreach.
- Assisted in executing field operations and campaign outreach initiatives, enhancing voter engagement strategies.
- Assisted campaign team with grassroots outreach and community engagement efforts.
- Organized event logistics for rallies and town hall meetings to enhance participation.
- Coordinated volunteer schedules and assignments to optimize campaign operations.
Line Cook
Qdoba Mexican Eats
Birmingham
05.2019 - 12.2019
- Prepared food orders in fast-paced environment, ensuring adherence to quality standards.
- Collaborated with team members to streamline restaurant operations.
- Prepared ingredients according to Qdoba's recipes and standards.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Collaborated with team members to ensure timely meal preparation.
Dishwasher
Big Rock Chophouse
Birmingham
07.2018 - 08.2018
- Operated dishwashing equipment to maintain cleanliness and efficiency.
- Scrubbed and sanitized dishes, utensils, and kitchen equipment regularly.
- Ensured sanitation and cleanliness standards in fast-paced dining environment.
- Assisted kitchen staff by organizing workspace and streamlining operations.
- Collaborated with kitchen staff to ensure timely dish availability during service.
Courtesy Clerk
Kroger
Birmingham
11.2017 - 12.2017
- Facilitated grocery bagging and carry-out assistance for customers.
- Assisted customers with inquiries and provided product information.
- Delivered customer support while ensuring store organization.
- Stocked shelves and organized merchandise displays for customer accessibility.
- Maintained cleanliness of the store and ensured safety standards were upheld.
Education
Master of Science - Marketing
Southern New Hampshire University
Detroit, MI 09.2024 - 05.2026
Bachelor of Arts - Creative Writing
Saginaw Valley State University
Saginaw, MichiganHigh School Diploma -
Eton Academy
Birmingham, Michigan 08.2014 - 01.2018
Skills
- Communication
- Customer Service
- Content Creation
- Research
- Organization
- Problem Solving
- Microsoft Office
- Google Workspace
- Canva
- Adobe Photoshop
- Adobe Illustrator
- Video Editing
- Time Management
- Teamwork
- Adaptability
Certification
- Google Analytics Certification, 05/01/19
- Career Essentials in Generative AI by Microsoft and LinkedIn, 12/01/19
- Introduction to Artificial Intelligence, 07/01/18
- Ethics in the Age of Generative AI, 11/01/17
- Microsoft 365 Copilot First Look, 12/01/17
Volunteer Experience
- Letter Writer Volunteer, St. Jude Children's Research Hospital, 2020
- Event Committee Volunteer, Rocket Mortgage, 2024 - 2026
- City Garden Renovation Volunteer, 2025
- Text Banking Volunteer, Biden for President, 2020
- Community Event Volunteer, The Guild of Artists & Artisans, 2019
- Volunteer Service Member, National Honor Society, 2016 - 2018
- Volunteer, Royal Oak Public Library, 2016 - 2018
- Committee Volunteer, Prom and Homecoming, 2022
- Volunteer, Cru, 2019 - 2022
- Volunteer, New Beginnings Animal Rescue, 2021
- Volunteer, Habitat for Humanity ReStore, 2021
- Team Service Team Member, SpringHill Camps, 2021
- Volunteer, Water Drive for Flint, 2021
- Volunteer, Letters to Veterans, 2021
- Volunteer, Winter Gear Drive, 2021
Professional Recommendations
- Anna's work ethic, determination, and creative thinking make her an asset to any organization., MaryBeth Casey
- Anna is a gifted writer and initiative-driven leader who elevates every team., John Vizaniaris
- Anna's communication skills, energy, and strong work ethic will elevate any team., Daniel M. Gade
Timeline
Master of Science - Marketing
Southern New Hampshire University
09.2024 - 05.2026
Senior Client Communications Specialist
Rocket Mortgage
07.2022 - 05.2026
Public Relations & Media Production Intern
Saginaw Valley State University
09.2021 - 05.2022
Marketing Intern
Robertson Brothers Homes
05.2021 - 08.2021
Blogger & Entertainment Writer Intern
Dead Talk Media
01.2021 - 06.2022
Field Intern
Daniel Gade for U.S. Senate Campaign
09.2020 - 11.2020
Line Cook
Qdoba Mexican Eats
05.2019 - 12.2019
Dishwasher
Big Rock Chophouse
07.2018 - 08.2018
Courtesy Clerk
Kroger
11.2017 - 12.2017
High School Diploma -
Eton Academy
08.2014 - 01.2018
Bachelor of Arts - Creative Writing
Saginaw Valley State University