Connor Counts
New Boston,MI
Overview
4
4
years of professional experience
Work History
Senior Client Communications Specialist
Rocket Connections
Detroit, MI
04.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Maximized client satisfaction by handling customer email and telephone interactions.
- Fielded client complaints and questions, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Pizza Delivery Driver
Sammy's Pizza
Woodhaven, MI
03.2021 - 03.2022
- Assisted customers over the phone, as well as handling payment transactions.
- Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
- Helped recruit and train new team members.
- Collected tips from customers through hands-free electronic methods.
Assistant Shift Supervisor
MANUFACTURING TECH INC
Troy, MI
08.2020 - 01.2021
- Enforce safety and sanitation regulations.
- Confer with other supervisors to coordinate operations and activities within or between departments.
- Inspect materials, products, or equipment to detect defects or malfunctions.
- Conduct employee training in equipment operations or work and safety procedures, as well as assign employee training to experienced workers.
- Keep records of employees' attendance and hours worked.
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Education
High School Diploma - Sop
WOODHAVEN HIGH SCHOOL
01.2019
Skills
- Customer Service
- Phone orders
- Sales development
- Client relations
- Sales presentation
- Critical thinking
- Telemarketing Experience
- Public Speaking Experience
- Delivery Confirmations
Timeline
Senior Client Communications Specialist
Rocket Connections
04.2022 - Current
Pizza Delivery Driver
Sammy's Pizza
03.2021 - 03.2022
Assistant Shift Supervisor
MANUFACTURING TECH INC
08.2020 - 01.2021
High School Diploma - Sop
WOODHAVEN HIGH SCHOOL