Summary
Overview
Work History
Education
Skills
Timeline
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Christian Giglia

Charlotte,NC

Summary

I am a confident and dedicated employee that is willing to learn and take on new skills. I believe I am fully equipped with strong customer service and interpersonal skills that will enhance customer experiences. I am a collaborative leader with dedication to partnering with coworkers to exceed company expectations.

Overview

7
7
years of professional experience

Work History

Senior Client Communications Specialist

Rocket Mortgage / Rock Connections
01.2022 - 02.2023
  • Personally contacting our clients first and quickly getting them over to one of our highly trained MLOs in the state specifically in which they are looking to finance
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via Avaya and Mortgage Loan Originating System.
  • Met with team members to understand goals and recommend solutions to fit specific needs for our clients.
  • Logged call information and solutions provided into internal database.
  • Managed over 700+ calls per day

Outside Service Staff Member

Montage Palmetto Bluff
08.2018 - 12.2021
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Built and maintained lifelong relationships with new and existing clients while providing high level of expertise.
  • Promoted and educated guests on the game of golf and maintained high level of professionalism and service.
  • Trained new employees on proper protocols and customer service standards.

Golf Course Attendant

Pine Island Country Club
01.2017 - 12.2018
  • Greeted guests upon arrival and provided services in which they requested.
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Handled customer complaints in a professional and courteous manner.
  • Promptly responded to all requests for assistance.
  • Managed check-in and check-out process of items.
  • Assisted customers with finding items and storing belongings.

Sales Associate

Pro Golf
01.2016 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided custom club fitting based on customer wants/needs

Education

Golf Management - Professional Golf Management

Professional Golfers Career College
Bluffton, SC
05.2017

AA - Business

Professional Golfers Career College
Bluffton, SC
05.2017

High School Diploma -

Trinity Christian Prep High School
Charlotte, NC
2015

Skills

  • Communication skills
  • Retail sales
  • Customer service
  • Leadership
  • Time Management
  • Teamwork
  • Marketing
  • Critical Thinking/ Collaboration
  • Interpersonal Communication
  • High level of performance

Timeline

Senior Client Communications Specialist

Rocket Mortgage / Rock Connections
01.2022 - 02.2023

Outside Service Staff Member

Montage Palmetto Bluff
08.2018 - 12.2021

Golf Course Attendant

Pine Island Country Club
01.2017 - 12.2018

Sales Associate

Pro Golf
01.2016 - 12.2017

Golf Management - Professional Golf Management

Professional Golfers Career College

AA - Business

Professional Golfers Career College

High School Diploma -

Trinity Christian Prep High School

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Christian Giglia