Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Lepard

Carrollton, GA,GA

Summary

Dynamic customer service professional with extensive experience at Verida Inc., excelling in scheduling and problem resolution. Proven ability to enhance patient care through effective communication and teamwork. Skilled in call center operations and complaint handling, ensuring high satisfaction levels while maintaining accurate records and providing compassionate support.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Verida Inc.
Villa Rica, GA
04.2025 - Current
  • Assisted company members with scheduling non-emergency medical transportation to and from doctors' appointments and pharmacies.
  • Completed trips by ensuring rides were on the way for members by calling providers or checking online to get the ETA for members.
  • Assisted members in modifying trips or correcting any problems when they arose.

Nurse Technician

Tanner Health System
Carrollton, Georgia
10.2023 - 02.2025
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.

Certified Nursing Assistant

Carrolton Manor
Carrollton, Georgia
02.2023 - 10.2023
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Certified Nursing Assistant

WellStar Health System Inc
Dallas, Georgia
09.2021 - 03.2023
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Education

Associate of Science - Radiologic Technology

West Georgia Technical College
Carrollton
05-2028

Skills

  • Customer service
  • Companionship skills
  • Team collaboration
  • Time management
  • Communication skills
  • Inbound and outbound calling
  • Computer proficiency
  • Complaint handling
  • Call center operations
  • Scheduling
  • Script adherence

Timeline

Customer Service Representative

Verida Inc.
04.2025 - Current

Nurse Technician

Tanner Health System
10.2023 - 02.2025

Certified Nursing Assistant

Carrolton Manor
02.2023 - 10.2023

Certified Nursing Assistant

WellStar Health System Inc
09.2021 - 03.2023

Associate of Science - Radiologic Technology

West Georgia Technical College

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