ANNA LUDWIG
Colorado Springs,CO
Summary
Detail-oriented Healthcare Professional offering 4+ years and wide range expertise. Results driven and expert in schedule management, project support and customer relations. History of elevating customer experiences, improving operations and increasing service quality and performance.
Overview
6
6
years of professional experience
Work History
Administrative Service Coordinator
Children’s Hospital Colorado
Colorado Springs, CO
11.2019 - Current
- Schedule all surgeries for the department
- Inform families of NPO and surgery details
- Submit insurance claims, reimbursements for provider fees and all expenses
- Manage provider calendars and create clinic templates
- Coordinate travel, seminars, and meetings
- Directly work with corresponding hospitals when recredentialing providers at multiple facilities
- Cross-trained in multiple departments
Patient Family Service Specialist
Cancer and Blood Disorders, Children’s Hospital Colorado, Colorado Springs
Aurora, Highlands Ranch, CO
04.2019 - 11.2019
- Primary scheduler for the Hope Clinic; manage scheduling for all Hope New Patients and Follow ups
- Complete all standing work orders and referrals for CCBD
- Work directly with Providers to assist them with all administrative requests
- Cover Hematology scheduling, referrals, and urgent order requests for Anschutz
- Float to South to cover CCBD receptionist desk.
Patient Family Service Specialist
Float, Children's Hospital Colorado
Aurora, CO
03.2018 - 04.2019
- Utilizing project management skills, oversaw patient administration within 35 departments
- Provide a high level of customer service support and assistance to patients, families, physicians, and other internal/external customers
- Non-clinical patient support to include, but not limited to scheduling, registration, receives inbound and/or places outbound patient calls to schedule appointments or surgeries, complete registration functions and to route calls as appropriate
- Supports health insurance management functions, entrusted to collect and management forms of patient payment
- Performs data entry functions, including entering patient demographic information and patient updates in EPIC medical records system.
Bay Host
Top Golf
Colorado Springs, CO
07.2021 - Current
Waitress
Outback Steakhouse
Colorado Springs, CO
06.2021 - Current
Education
Bachelor of Science - Healthcare Administration & Nutrition
Metropolitan State University of Denver
Denver, CO05.2017
High School Diploma -
Connections Academy
2017
Skills
- EPIC Certified
- Project Management
- Training & Development
- Data Entry
- Team Player
- Operated systems such as Lawson, Success Factors, E-Verify, Welcome and Image Now
- Skilled with Microsoft, Excel, Word, Outlook, and PowerPoint
Additional Information
- Multiple awards of recognition at Children’s Hospital
Timeline
Bay Host
Top Golf
07.2021 - Current
Waitress
Outback Steakhouse
06.2021 - Current
Administrative Service Coordinator
Children’s Hospital Colorado
11.2019 - Current
Patient Family Service Specialist
Cancer and Blood Disorders, Children’s Hospital Colorado, Colorado Springs
04.2019 - 11.2019
Patient Family Service Specialist
Float, Children's Hospital Colorado
03.2018 - 04.2019
Bachelor of Science - Healthcare Administration & Nutrition
Metropolitan State University of Denver
High School Diploma -
Connections Academy
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