Veronica Cardoza Vargas
Aurora,CO
Overview
16
16
years of professional experience
Work History
Administrative Service Coordinator
Children's Hospital Colorado
06.2022 - Current
- Provides patient scheduling, clinic and surgery scheduling
- Provides a high level of customer service support and assistance to patients, families, physicians, and other internal/external customers.
- Supports a variety of departmental projects, as needed.
- Supports office management functions such as setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
- Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
- Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
- Arranges and schedules meetings, including conference calls and seminars, for internal team members.
- Provides operational, financial, and physician support.
Patient Family Service Specialist-Cardiology
Children’s Hospital Colorado
01.2017 - 2022
- Provides patient support services which may include scheduling, registration, patient reception, follow up visit support
- Receive inbound/place outbound patient calls in order to schedule appointments and complete registration functions.
- Perform data entry functions including entering patient demographic information and patient updates in Epic.
- Provides high level of customer service support and assistance to patients, families, physicians and internal/external customers.
Customer Service Representative
ASF Payment Solutions
Highlands Ranch, CO
01.2016 - 01.2017
- Provides Customer Service to members
- Enforcing Terms and Conditions of Contracts
- Taking payments, updating and advising of past dues
- Handling cancelations per contract agreement.
Rehabilitation Servicer
Virtuoso Sourcing Group
Denver, CO
01.2014 - 01.2015
- Writes letters and emails to consumers
- Monitors and tracks all accounts and reports them to management daily
- Works independently or up to four-man teams
- Files documents on Excel and spreadsheets
- Takes a high volume of inbound and outbound calls daily
- Handles escalated calls and stressful situations
Collections Representative
Virtuoso Sourcing Group
01.2010 - 01.2013
- Skip trace Software – Search through multiple software sources to track and trace consumer’s history and debt information – including but limited too; Internet Explorer, google search engines, and background work history.
- Process high volume of inbound/Outbound escalated calls from consumers looking to repay debt and negotiate their debt.
- Service the consumers accounts; Including but not limited too; Changing their billing information (i.e. Debit Card, Routing and Account Number, Credit Card), Updating address, and changing the work history on the account.
- Works independently to empathize, Acknowledge, and resolve any inquiries a consumer has.
- Gathers information to verify a consumer’s identity
- Knowledgeable of all policies, procedures, and guidelines.
- Sets up a payment plan according to negotiations between the collector and consumer
- Handles collections of all student loans
Education
Bachelor Of Science - Health Care Professional Services
Metropolitan State University of Denver
Denver, COMedical Assisting Program -
Concorde Career College
Aurora, CO09.2009
High School Diploma -
Aurora Central High School
Aurora, CO05.2007
Skills
- Microsoft Office Word, Outlook, Power Point, One Note
- Familiar with Epic Medical System, Qgenda
- Office administration
- Meeting facilitation
- Expense tracking
- Scheduling expertise
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Inbound phone call handling
- Documentation and recordkeeping
- Appointment scheduling
- Project management
- Calendar management
Experience & Achievements:
Spanish
Native or Bilingual
Timeline
Administrative Service Coordinator
Children's Hospital Colorado
06.2022 - Current
Patient Family Service Specialist-Cardiology
Children’s Hospital Colorado
01.2017 - 2022
Customer Service Representative
ASF Payment Solutions
01.2016 - 01.2017
Rehabilitation Servicer
Virtuoso Sourcing Group
01.2014 - 01.2015
Collections Representative
Virtuoso Sourcing Group
01.2010 - 01.2013
Bachelor Of Science - Health Care Professional Services
Metropolitan State University of Denver
Medical Assisting Program -
Concorde Career College
High School Diploma -
Aurora Central High School