Lorena Rivas Morales

Created Provider Templates and actively maintained them in response to requests

• Played a role in optimizing operations by establishing streamlined work processes within the PFAC Branch
• Developed and maintained templates for over 100 providers, ensuring seamless functioning of clinics.
• Provided comprehensive training to incoming team members of the growing PFAC template team

schedule and confirm appointments for patients in CHCO using Epic to document calls and schedule appointments.

• Discussed different services to help families gather required information and documentation.
• Trained staff and users to work with computer systems and programs.
• On average took 50-70 calls per day to satisfy caller's needs for scheduling patients

Provided catering to medical providers/ medical staff for specific events daily while cross-training in other kitchen positions to support the team and meet customer needs.

• Provided catering to about 100-200 people in CHCO per day on an average day
• Completed over 100- 200 orders for children in CHCO on days when not catering