ANNA MADERA
The Bronx
Summary
Dedicated healthcare professional with more than 25 years of experience delivering exceptional customer service, coordinating fast-paced operations, and supporting diverse patient populations in high-pressure environments. Experienced as an Emergency Department Nurse Technician and Emergency Room Secretary, with a strong background in Magnet-recognized hospitals. Recognized for remaining calm under pressure, communicating effectively with people from all backgrounds, resolving complex situations, and prioritizing safety and service.
Overview
24
24
years of professional experience
Work History
Operations Manager
Northwell Health
Mount Kisco, NY
03.2026 - Current
- Manage day-to-day operations of the Internal Medicine clinic, ensuring smooth patient flow and efficient scheduling.
- Supervise administrative and clinical support staff, including hiring, onboarding, training, coaching, and performance evaluations.
- Monitor patient access, appointment utilization, provider productivity, and operational metrics.
- Develop and implement workflow improvements to increase efficiency, patient satisfaction, and quality of care.
- Ensure compliance with HIPAA, OSHA, CMS, Joint Commission (if applicable), and other federal, state, and organizational regulations.
- Oversee revenue cycle processes, including registration, coding support, billing coordination, charge capture, and denial management.
- Monitor departmental budgets, expenses, and resource utilization.
- Collaborate with physicians, advanced practice providers, nursing staff, and leadership to improve clinical and operational performance.
- Analyze key performance indicators (KPIs) and prepare operational reports for leadership.
- Manage patient experience initiatives and resolve escalated patient concerns.
- Coordinate vendor relationships, equipment maintenance, and supply inventory.
- Lead quality improvement and patient safety initiatives.
- Support implementation and optimization of Electronic Health Record (EHR) systems and operational technology.
Emergency Room Secretary
White Plains Hospital Center
White Plains, NY
03.2011 - 03.2026
- Provide exceptional customer service to patients and visitors.
- Coordinated emergency interfacility transfers for critically ill and trauma patients, ensuring timely placement and continuity of care.
- Facilitated communication between emergency physicians, nurses, specialists, receiving hospitals, EMS, and air/ground transport teams.
- Arranged patient transfers by obtaining physician acceptance, coordinating transportation, and preparing required medical documentation.
- Monitored transfer status and maintained real-time communication with clinical staff to support efficient patient movement.
- Processed physician orders, transfer paperwork, consent forms, and medical records with a high degree of accuracy and confidentiality.
- Assisted with the coordination of critical care patients requiring higher levels of care, including ICU, trauma, cardiac, and specialty services.
- Maintained accurate patient information in the electronic health record (EHR) and ensured documentation met regulatory and organizational standards.
- Served as the central communication hub in a fast-paced Emergency Department, prioritizing urgent requests and supporting multidisciplinary teams.
- Answered multi-line phones, managed departmental communications, and provided administrative support to physicians, nurses, and leadership.
- Demonstrated strong organizational, multitasking, and problem-solving skills while working in a high-volume, high-acuity emergency care environment
- Address routine inquiries and direct concerns to the appropriate staff member.
- Assist with patient and family communication while maintaining confidentiality and professionalism.
- Support implementation and optimization of Electronic Health Record (EHR) systems and operational technology
Emergency Room Technician
White Plains Hospital Center
White Plains, NY
03.2002 - 03.2011
- Delivered compassionate, patient-centered care in a fast-paced Emergency Department within a Magnet-designated hospital, supporting high standards of clinical excellence, patient safety, and quality outcomes.
- Assisted physicians and registered nurses with the assessment, treatment, stabilization, and ongoing care of patients presenting with medical, surgical, traumatic, and behavioral health emergencies.
- Obtained and documented vital signs, performed 12-lead EKGs, collected laboratory specimens, and utilized certified phlebotomy skills to obtain blood samples accurately and efficiently.
- Maintained current Basic Life Support (BLS/CPR) certification and responded effectively during medical emergencies, cardiac arrests, trauma activations, and resuscitation efforts as a member of the emergency care team.
- Assisted with trauma, stroke, STEMI, and other high-acuity cases by preparing equipment, supporting bedside procedures, and ensuring rapid patient care.
- Prepared patients for examinations, diagnostic testing, and emergency interventions while providing compassionate care, education, and emotional support to patients and their families.
- Safely transported patients throughout the hospital for diagnostic testing, admissions, procedures, and higher levels of care while continuously monitoring patient safety and comfort.
- Performed postmortem care with professionalism, dignity, and respect while following hospital policies, infection prevention standards, and regulatory requirements.
- Maintained treatment rooms by stocking supplies, preparing equipment, and ensuring compliance with infection control and patient safety protocols.
- Collaborated with physicians, nurses, respiratory therapists, laboratory personnel, EMS, and ancillary departments to promote efficient patient flow and timely delivery of emergency services.
- Accurately documented patient care activities in the electronic health record (EHR) while maintaining HIPAA compliance and confidentiality.
- Demonstrated exceptional communication, critical thinking, multitasking, and organizational skills while delivering high-quality care in a high-volume, fast-paced emergency environment
Education
GED -
John F Kennedy
The Bronx, NYSkills
- Customer service
- Customer relationship management
- Workflow optimization
- Health and safety compliance
- Team leadership
- Problem-solving
- Operations oversight
- CPR
- Phlebotomy
- Regulatory compliance
Languages
English
Full Professional
Greek
Professional Working
Timeline
Operations Manager
Northwell Health
03.2026 - Current
Emergency Room Secretary
White Plains Hospital Center
03.2011 - 03.2026
Emergency Room Technician
White Plains Hospital Center
03.2002 - 03.2011
GED -
John F Kennedy