Anna Magana
Denver,CO
Summary
Dynamic and results-oriented professional with extensive experience at Amazon, adept in customer service orientation and problem-solving abilities. Excelled in increasing customer satisfaction, streamlining inventory processes, and leveraging sales expertise. Proven track record in team building and effective communication, ensuring project success and operational efficiency.
Overview
16
16
years of professional experience
Work History
Amazon Associate
Amazon
03.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Associate
Walmart
06.2015 - 05.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Grader Operator
Tyson Foods
03.2009 - 05.2014
- Contributed to environmental sustainability through effective erosion control measures during grading activities.
- Provided accurate measurements using survey instruments, ensuring proper alignment of roads according to design specifications.
- Increased work efficiency by maintaining and operating grader equipment for various construction projects.
- Participated in ongoing professional development opportunities related to grader operation skills and industry trends, staying current with best practices in the field.
Education
Vernon High School
Vernon, TX05-1993
Skills
- Customer interaction
- Oral communication
- Customer service orientation
- Sales expertise
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Purchase Orders
Languages
English
Native or Bilingual
Timeline
Amazon Associate
Amazon
03.2022 - Current
Associate
Walmart
06.2015 - 05.2016
Grader Operator
Tyson Foods
03.2009 - 05.2014
Vernon High School