Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kacey Green

Water Valley,MS

Summary

Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated with extensive experience collaborating with customers. Strong communicator focused on delivering outstanding customer care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Amazon Associate

Amazon
09.2021 - Current
  • Fast-paced environment
  • Complete order and shipping documentation accurately
  • Work in Microsoft updating charts and databases for production
  • Communicate with drivers and companies via email and phone to confirm pick up and departure schedule.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Customer Service Representative

MaxxSouth Broadband
07.2017 - 08.2021
  • Managed large amounts of incoming phone calls
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Desk Receptionist

Badlands Ink
02.2013 - 07.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

High school diploma -

Farmington High School
Farmington, AR
05.2009

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Customer Engagement
  • Complex Problem-Solving
  • Relationship Building
  • Oral communication
  • MS Office

Certification

  • Driver's License
  • ACT WorkKeys

Timeline

Amazon Associate

Amazon
09.2021 - Current

Customer Service Representative

MaxxSouth Broadband
07.2017 - 08.2021

Front Desk Receptionist

Badlands Ink
02.2013 - 07.2017

High school diploma -

Farmington High School

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Kacey Green