Anna Makinen
Milwaukee
Summary
Detail-oriented Patient Service Representative with experience supporting busy healthcare offices through patient registration, scheduling, insurance verification, and front-desk coordination. Recognized for excellent customer service, accuracy in medical records, and the ability to handle multiple tasks while maintaining a welcoming and efficient patient experience.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
New Berlin, WI
05.2025 - Current
- Greet patients and visitors, verify demographic and insurance information, and ensure accurate registration in the electronic health record (EHR) system.
- Schedule, reschedule, and confirm patient appointments while coordinating with providers and clinical staff.
- Answer high-volume phone calls and respond to patient inquiries regarding appointments, billing, and clinic services.
- Collaborated with healthcare team members to enhance patient experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Childcare Assistant Teacher
Innovation Station
New Berlin, WI
08.2022 - 05.2025
- Facilitated engaging learning activities to promote child development and creativity.
- Supported classroom management by implementing behavior strategies and fostering positive interactions.
- Collaborated with lead teachers to develop age-appropriate lesson plans and educational materials.
- Provided daily support to students, parents, and staff by answering questions, giving directions, and ensuring a welcoming and supportive environment.
- Maintained organized student records, attendance logs, and documentation with strong attention to accuracy and confidentiality.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Created safe and nurturing learning environment for preschoolers.
Janitorial Assistant
Princeton Club
New Berlin, WI
07.2019 - 08.2022
- Conducted regular inspections of facilities to identify maintenance needs and enhance cleanliness levels.
- Collaborated with management on inventory management for cleaning supplies and equipment maintenance.
- Swept hard surface floors using broom or push broom dust mop.
- Led initiatives to adopt eco-friendly cleaning practices, contributing to sustainability goals of the organization.
- Trained new staff on cleaning procedures, safety protocols, and equipment usage.
Education
High School Diploma -
New Berlin Eisenhower
New Berlin06-2020
Timeline
Patient Service Representative
Aurora Health Care
05.2025 - Current
Childcare Assistant Teacher
Innovation Station
08.2022 - 05.2025
Janitorial Assistant
Princeton Club
07.2019 - 08.2022
High School Diploma -
New Berlin Eisenhower