Kasandra Binford
Clarence Center
Summary
Dynamic Patient Service Representative with a proven track record at Excelsior Orthopedics, excelling in insurance verification and patient registration. Known for exceptional customer service and effective communication skills, I consistently ensure patient satisfaction while managing complex billing inquiries. Proficient in EMR systems, I thrive in fast-paced environments, adapting to changing needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Excelsior Orthopedics
12.2023 - Current
- Verified appointment and insurance information; entered registration data into Medent.
- Performed registration procedures for new and follow-up patients, gathering demographic, insurance, and payment details.
- Collected copays, balanced cash drawer, and logged weekly and monthly totals.
- Ensured timely collection of past due amounts owed to Excelsior.
- Conducted insurance verifications three days prior to appointments, meeting daily quotas.
- Facilitated communication between patients and billing department regarding billing inquiries.
- Maintained organized reception area while adhering to HIPAA regulations for confidential information.
- Scheduled appointments efficiently via phone and in person, ensuring maximum productivity.
Bartender/Server/Manager
Bogie’s Bar and Grill
Amherst
06.2014 - 06.2024
- Executed hiring processes to attract top. talent
- Directed training and development programs for new hires.
- Oversaw inventory management and ordering procedures.
- Ensured high levels of customer satisfaction through effective service.
- Fostered a positive work environment for staff and clientele.
- Managed social media accounts to enhance brand presence.
- Coordinated event planning and scheduling activities.
Claims Customer Service Representative
Highmark Health BCBS
08.2023 - 12.2023
- Determined member coverage and eligibility to ensure compliance with insurance policies.
- Delivered prompt, accurate, and courteous customer service to enhance client satisfaction.
- Analyzed claims to identify and prevent fraudulent activities.
- Responded to provider inquiries via telephone regarding claim statuses and processes.
- Mediated communication between members, providers, and insurance companies to resolve issues.
- Recorded information accurately in multiple computer systems to maintain data integrity.
- Followed up on complex inquiries requiring extensive research for resolution.
- Sent appeals to home plans for denied claims to facilitate reconsideration.
Customer Service Representative
Gintzler-NY International Graphics
02.2022 - 12.2023
- Delivered personalized customer service by addressing inquiries and resolving account issues promptly.
- Maintained comprehensive knowledge of company products to offer tailored recommendations.
- Responded to telephone inquiries and complaints in accordance with standard operating procedures.
- Updated database with accurate customer information through timely data entry.
- Investigated issues to identify root causes and implement effective resolution strategies.
- Handled customer complaints with efficiency and courtesy, ensuring satisfaction.
- Documented key details of incoming and outgoing calls for future reference.
- Greeted customers by name, fostering rapport and building lasting relationships.
Receptionist
Schmidt's Collision and Glass
Depew
09.2020 - 01.2023
- Logged daily sales data in computer system to maintain accurate records.
- Scheduled appointments for collision and rust stops to optimize workflow.
- Handled cash sales and coordinated deposit drops to ensure financial accuracy.
- Answered incoming calls, directing inquiries to appropriate departments for efficient service.
- Provided information regarding rust stops to educate customers on services available.
- Transported customers to car rentals, enhancing overall customer experience.
- Conducted daily follow-up calls for booked appointments to confirm attendance.
- Maintained clean environment to promote safety and professionalism.
Bartender/Server
The Rock Bar & Grill
07.2020 - 09.2020
- Efficiently served beverages and food orders to guests, enhancing dining experience.
- Ensured timely delivery of cocktails to waitstaff, supporting excellent customer service.
- Maintained cleanliness in bar area, upholding high hygiene standards.
- Fostered positive environment for staff and guests, promoting satisfaction levels.
Front Desk/Kids Club
LA Fitness
10.2012 - 03.2015
- Managed front desk check-in processes to enhance customer experience.
- Performed janitorial duties to maintain cleanliness and safety of facilities.
- Handled financial transactions accurately and efficiently.
- Oversaw gym opening and closing procedures to ensure operational readiness.
- Managed daily operations, optimizing efficiency and service quality.
- Supervised Kids Club activities, providing safe and engaging childcare.
- Collected electronic funds transfers (EFT) for membership fees and services.
Education
Phlebotomist
ERIE COMMUNITY COLLEGE
WILLIAMSVILLE, NY11.2020
Skills
- Computer proficiency
- Insurance verification
- Patient registration
- Medical terminology
- Data entry
- Customer service
- Payment processing
- Appointment scheduling
- Time management
- Problem solving
- Detail orientation
- Team collaboration
- Communication skills
- Public speaking
- Microsoft Excel and Word
- Order processing and filing
- Google Sheets
Certification
Nationally Registered Certified Phlebotomy Technician
Timeline
Patient Service Representative
Excelsior Orthopedics
12.2023 - Current
Claims Customer Service Representative
Highmark Health BCBS
08.2023 - 12.2023
Customer Service Representative
Gintzler-NY International Graphics
02.2022 - 12.2023
Receptionist
Schmidt's Collision and Glass
09.2020 - 01.2023
Bartender/Server
The Rock Bar & Grill
07.2020 - 09.2020
Bartender/Server/Manager
Bogie’s Bar and Grill
06.2014 - 06.2024
Front Desk/Kids Club
LA Fitness
10.2012 - 03.2015
Phlebotomist
ERIE COMMUNITY COLLEGE
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