Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Maksyuta

Las Vegas,NV

Summary

Dynamic professional with extensive experience in customer service and logistics, notably at BLS of Las Vegas. Proven ability to enhance guest experiences through local knowledge and timely transportation. Skilled in time tracking and map reading, ensuring efficient operations while maintaining high satisfaction levels. Multilingual communicator, adept at addressing diverse client needs.

Overview

8
8
years of professional experience

Work History

Shauffeur

BLS of Las Vegas
Las Vegas, NV
05.2022 - 04.2023
  • Transported guests to events including weddings, meetings, and celebrations.
  • Assisted passengers with luggage loading and unloading for convenience.
  • Ensured timely pickups, achieving high customer satisfaction scores.
  • Provided information on local attractions to enhance guest experiences.
  • Maintained professionalism while servicing high-value clients.
  • Complied with traffic regulations to ensure safe operations.
  • Managed emergencies and navigated route changes efficiently.
  • Regularly cleaned vehicle to maintain a professional appearance.

Dispatcher

Nevada Residential Services
Las Vegas, NV
06.2020 - 05.2022
  • Monitored dispatch board, prioritizing calls based on real-time caller needs.
  • Utilized multiple software systems for efficient movement, planning, and scheduling.
  • Provided accurate information regarding product availability and shipping status to customers.
  • Supervised driver dispatching and route planning for over [Number] drivers.
  • Maintained up-to-date records by tracking changes in computer systems.
  • Addressed customer complaints, proposing solutions to enhance satisfaction.
  • Verified items shipped by matching bills of lading and reconciling quantities.
  • Compiled service call results into report summaries for senior management.

Rideshare Driver

Lyft And Uber
Las Vegas, NEVADA
11.2017 - 05.2022
  • Utilized GPS systems to navigate routes, optimizing passenger delivery efficiency.
  • Delivered friendly customer service by assisting with luggage and answering inquiries.
  • Ensured passenger safety by providing seat belts and following traffic regulations.
  • Conducted pre-trip vehicle inspections to meet company safety standards.
  • Maintained compliance with federal and state transportation laws for all services.

Housekeeper

Rainbow Ranch And Lodge
Gallatin Gateway, MT
05.2017 - 11.2017
  • Sanitized hotel lobby and public restrooms to maintain cleanliness standards.
  • Inspected guest rooms post-cleaning to ensure presentation met quality expectations.
  • Cleaned bathrooms thoroughly, including toilets, tubs, showers, and sinks.
  • Replenished supplies in guest rooms, ensuring adequate drinking glasses and coffee cups.
  • Swept and mopped floors, vacuumed carpets, and dusted furniture to uphold hygiene.
  • Followed safety protocols when handling hazardous materials during cleaning operations.

Concierge Agent

Alma Holidays
Sunny Beach, Bulgaria
05.2015 - 05.2017
  • Coordinated special events and functions at hotel to ensure seamless execution.
  • Greeted guests upon arrival, assisting with luggage and transportation needs.
  • Provided information on local attractions, dining, entertainment, and shopping options.
  • Handled inquiries regarding hotel services, amenities, and general travel information.
  • Assisted guests with reservations for tours and transportation services.
  • Participated in team meetings and training sessions to enhance service delivery.
  • Performed administrative duties including filing paperwork and responding to emails.

Education

Bachelor of Arts - Christian Orthodox Arts

Veliko Turnovo University
Veliko Turnovo, Bulgaria
05.2018

Skills

  • Knowledge of Local Area Amenities
  • Time, Mileage and Fuel Tracking
  • Map Reading
  • Customer Service
  • CPR Certified
  • Languages: English, Russian, Bulgarian and Ukrainian

Timeline

Shauffeur

BLS of Las Vegas
05.2022 - 04.2023

Dispatcher

Nevada Residential Services
06.2020 - 05.2022

Rideshare Driver

Lyft And Uber
11.2017 - 05.2022

Housekeeper

Rainbow Ranch And Lodge
05.2017 - 11.2017

Concierge Agent

Alma Holidays
05.2015 - 05.2017

Bachelor of Arts - Christian Orthodox Arts

Veliko Turnovo University

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