Anna-Marie Spears
Fuquay-Varina,NC
Summary
Compassionate professional with strong communication, interpersonal, and organizational skills. Experienced in multitasking and conflict resolution, ensuring efficient operations in fast-paced environments. Enhances the total patient experiences through clear communication and attention to detail, fostering high satisfaction levels. Adapts quickly to diverse environments and personalities, delivering personalized service.
Overview
9
9
years of professional experience
Work History
Front Office Specialist
eyecarecenter
Cary, North Carolina
11.2023 - Current
- Facilitated seamless patient check-in and check-out processes, enhancing overall patient experience.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Verified and authorized insurance for services promptly and accurately, clearly explaining benefits and coverage to patients.
- Maintained up to date patient records in electronic health systems diligently, while ensuring compliance with HIPAA regulations.
- Coordinated with providers and patients to schedule and assist in IPL and Radio Frequency treatments.
COSMETOLOGIST
Salon Alchemy
Raleigh, North Carolina
09.2017 - Current
- Cultivated repeat business by developing long-term relationships with new and established clients.
- Emphasized product benefits and assisted clients in selecting retail products and or services for their hair goals.
- Utilized effective communication to determine desired results.
- Exhibited creative problem-solving to address challenging client requests and navigate unexpected challenges.
- Maintained clean and safe work environment in accordance with company standards.
Education
NC COSMETOLOGY LICENSE -
Mitchell's Academy
Raleigh, North Carolina01-2018
ASSOCIATE IN ARTS (A.A.) -
Wake technical community college
Raleigh, North Carolina12-2016
HIGH SCHOOL DIPLOMA -
Cary High School
Cary, North Carolina06-2012
Skills
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Patient engagement
- Clear communication
- Customer service
- Attention to detail
- Multitasking efficiency
- Time management
- Conflict resolution
References
Available upon request
Timeline
Front Office Specialist
eyecarecenter
11.2023 - Current
COSMETOLOGIST
Salon Alchemy
09.2017 - Current
NC COSMETOLOGY LICENSE -
Mitchell's Academy
ASSOCIATE IN ARTS (A.A.) -
Wake technical community college
HIGH SCHOOL DIPLOMA -
Cary High School