Results-driven communications professional with experience in customer service, community engagement, sales, and social media management. Skilled in building relationships, promoting memberships and events, and delivering exceptional customer experiences. Passionate about connecting with people, solving problems, and fostering welcoming communities.
Energetic and customer-focused professional with experience in sales, membership recruitment, and community outreach. Proven ability to promote services, engage customers, and build lasting relationships through strong communication and problem-solving skills. Adept at creating positive experiences that drive customer satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Content Creation and Communication Roles
Content Creator + Community Builder
Remote
04.2024 - Current
Outreaching and connecting people online to create trust, friendliness, and information or answer questions
Engaging authentically with the online community while still having professional representation
Informing services, polices, membership or values and missions for long-term business goals
Collaborated with community members, creators, and local organizations to expand brand visibility.
Analyzed audience engagement and adjusted content strategies to increase reach and participation.
Assisted customers by answering questions about services, memberships, events, and community resources.
Maintained a positive online brand presence while addressing concerns and resolving customer issues.
Converted followers and community members into event participants, clients, and returning customers.
Leveraged social media platforms to promote memberships, events, and community programs, increasing participation and customer retention.
Used persuasive communication and digital storytelling to encourage customer engagement and drive interest in services.
Connected with potential clients and community members to educate them on available opportunities and resources.
Supported sales initiatives through content marketing, audience outreach, and relationship building.
Social Media Management and Administration
04.2024 - Current
Acceptability in Public and transparency with professional, calm, and empathetic response
Responding to community to comments, questions or inquires with Speed responsiveness
Connecting to creators, online community, users and sales clients for photography sessions
Cross-Functional communications and leveraging consistent task management.
Initiative-taking in fulfilling gap needs, project management, and tasks.
Crisis management with online members and community with deescalation and problem solving
Branding, Public Relations, and Marketing Strategies for Multimedia
Made a positive, engaging impact on a 1000+-participant national conference across the U.S and joined forces with seven organizations to build quality engagement.
Connecting with businesses, stakeholders and community members to sell or sponsor conference
Educating community member provide students across the U.S. on upcoming events, career and networking opportunism and services our organization provides.
Being a resource for our community with questions and concerns finding solutions, answers, or services
Generated interest and increased participation by promoting memberships, programs, events, and community opportunities.
Built relationships with prospective and returning members through personalized communication and follow-up.
Identified customer needs and recommended programs, memberships, and services that aligned with their interests.
Educated customers on products, services, and membership benefits to encourage engagement and retention.
Assisted customers throughout the decision-making process, answering questions and resolving concerns with professionalism.
Consistently created welcoming customer experiences that encouraged repeat participation and referrals.
Utilized persuasive communication and relationship-building techniques to drive community involvement and membership growth.
Conducted outreach initiatives to recruit new members and strengthen long-term customer relationships.
Managed customer inquiries across phone, email, social media, and in-person interactions.
Supported sales goals by promoting events, sponsorships, and organizational initiatives.
Handled customer complaints and concerns with empathy, problem-solving, and conflict-resolution skills.
Maintained accurate records of customer interactions and followed up to ensure satisfaction.
Collaborated with team members to exceed customer service expectations and increase member engagement.
Encouraged participation in community events, resulting in higher attendance and member retention.
For your experience with the Midwest Association of Filipino Americans, you can strengthen this bullet:
Facilitated three workshops for Filipino conferences on cultural appropriation.
Leader of Service Projects
Center of Civic Engagement
09.2022 - 05.2023
Managed and coordinated teams of 3–20 people to do tasks for service project trips.
Encouraged members to participate and work collaboratively.
Developed post-survey participation reviews and reflection activities.
Created a positive and fun environment where members returned.
Enthusiastic energy to lead the teams.
Promotions and Development Team, School of Communications
09.2021 - 05.2023
Identified and outreached speakers and panelists of various professional backgrounds
Connected and developed trusted relationships with speakers to prepare, schedule, and answer questions for their panel.
Maintained professional relations and service with students and staff, online community, and alumni.
Promotion and development team
School of Communications
Normal, Illinois
09.2021 - 05.2023
Managed and organized three projects with team.
Collaboration, time management, and professional communication skills.
Solving communication conflicts and revising projects
Selling and enocurpage membership to partipate in Conferences and Merchandise for School of Communications
Asian Pacific American Program Coordinator
Multicultural Center
Normal, Illinois
09.2019 - 05.2023
Built relationships with members through event engagement and helping with workshops.
Hosted and managed event planning and day-of presentations
Guiding our members in group discussion, following up with events, and having returned members.
Ability to have recurring and returning members at our events. Facilitated and engaged with members for a positive
Education
Bachelor of Science - Communications
Illinois State University
Normal, Illinois
05-2023
Skills
Educating community members on programs, events, services, and opportunities
Friendly Customer Service and Retail
Initiative-taking in taking directions
Answering customer & member questions
Clear and Concise communication
Leading and managing team members
Team Building and Collaboration
Detailed-oriented
Customer retention
Upselling and promotion
Membership recruitment
Relationship management
Lead generation
Community outreach
Client support
Customer satisfaction
Conflict resolution
Sales presentations
Account management
Cross-selling
Event promotion
Brand advocacy
Integrity Leadership
Crisis Management
Problem Solving
Speed Responsiveness
Leveraging support and consistent Task Management
Timeline
Content Creation and Communication Roles
Content Creator + Community Builder
04.2024 - Current
Social Media Management and Administration
04.2024 - Current
Leader of Service Projects
Center of Civic Engagement
09.2022 - 05.2023
Promotions and Development Team, School of Communications