Anna Martinez-Marquez
Starbucks
Woodburn,OR
12
years of professional experience
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Work History
Shift Supervisor
3 Years 5 Months- Supervised shift operations, delegating tasks to maintain service speed and store standards.
- Coordinated labor coverage, adjusting assignments to support peak traffic and workflow balance.
- Monitored cash handling, point-of-sale accuracy, and drawer reconciliation during opening and closing.
- Enforced food safety, cleanliness, and equipment readiness across production and lobby areas.
- Trained new partners on beverage routines, register procedures, and customer service expectations.
- Coached partners on performance gaps, reinforcing consistency, efficiency, and shift accountability.
- Resolved customer concerns quickly, preserving service quality and team productivity.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supported inventory counts, product rotation, and supply replenishment to prevent shortages.
Barista
2 Years 1 Month- Delivered personalized customer service, resolved order issues, and supported welcoming café experience.
- Prepared handcrafted beverages using espresso machines, grinders, and blenders while maintaining consistent recipe standards.
- Operated POS system to process transactions, customized orders, and handled cash accurately.
- Maintained food safety and sanitation standards across workstations, equipment, and brewing areas.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Warehouse Associate
1 Year 6 Months- Picked, packed, and labeled outgoing orders for accurate shipment fulfillment.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated pallet jacks and warehouse equipment to move stock safely.
- Organized storage locations to improve accessibility and order accuracy.
- Restocked inventory and rotated product to support efficient workflow.
- Completed cycle counts and updated inventory records with careful attention.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Newspaper Carrier
3 Years 4 Months- Delivered newspapers along assigned routes with consistent timing and accurate placement.
- Verified route lists and delivery instructions to maintain service accuracy.
- Loaded newspapers, inserts, and flyers for efficient route preparation.
- Assembled and bagged newspapers prior to delivery.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
Education
Bachelor of Arts - Dance
- Extracurricular Activities: Hall Government 2021-2024
- Dance Team Member 2021-2024
- Elected to Vice President for WOU Dance Team in 2023-2024
- Elected Captain of WOU Dance Team 2024-2025
- Dean's Honor Roll List: Fall 2022, Spring 2023, Winter 2024
- Oscar R. Gleason Presidential Scholarship Recipient
- Carla Anne Stokes Dance Endowed Scholarship Recipient
Skills
Strategic planning
Critical thinking
Employee training
Workplace safety
Problem-solving abilities
Team collaboration
Timeline
Shift Supervisor
Starbucks
05.2023 - CurrentRead More
Barista
Starbucks
04.2021 - 05.2023Read More
Warehouse Associate
Co-Operations Inc.
06.2020 - 12.2021Read More
Newspaper Carrier
Woodburn Independent
06.2014 - 10.2017Read More
Western Oregon University
Bachelor of Arts from Dance
Read More