Anna M. Cella
Nashville,Tennessee
Summary
Dynamic sales and hospitality professional with over 10 years of experience driving revenue growth, cultivating long-term client relationships, and consistently exceeding sales goals. Expertise in prospecting, relationship building, and creating tailored solutions for clients. Skilled at leading teams, managing projects, and delivering exceptional customer service in high-pressure environments. Eager to leverage sales experience and strong interpersonal skills to drive business growth in the structured cabling industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospitality Specialist/Server
Oak Steakhouse
07.2021 - Current
- Planned and coordinated upscale dining events, ensuring meticulous attention to detail and adherance to event timelines
- Presented and explained menu options, including chef recommendations and beverage pairings, to assist guests in making informed choices
- Coordinated with kitchen and service staff to ensure timely delivery of courses and maintained optimal event flow
- Addressed guest requests and concerns promptly and effectively, enhancing overall guest satisfaction, and increase brand loyalty
- Demonstrated expertise in developing and implementing customized hospitality strategies to enhance guest satisfaction and drive revenue growth
- Managed a diverse team of hospitality staff, providing training and support to ensure exceptional service delivery
- Utilized analytical skills to track trends in guest feedback and make data-driven recommendations for continuous improvement
Lead Bartender
Trattoria Il Mulino
09.2018 - 05.2021
- Developed and implemented beverage programs, including curated cocktail menus and wine lists, to enhance guest experience and profitability
- Managed inventory, ordering, and stock control to minimize waste and optimize cost efficiency
- Implemented promotional strategies and special events to drive sales and attract new clientele
Bartender
Ruth's Chris Steakhouse
04.2018 - 09.2018
- Expertly prepare a wide range of cocktails, martinis, and mixed drinks with precision and consistency
Bar Manager/Lead
Ruth's Chris Steakhouse
04.2014 - 08.2015
- Led daily operations of a high-volume bar, ensuring exceptional service standards and smooth work flow
- Oversaw all aspects of bar operations, including hiring, training, and scheduling of staff to ensure smooth and efficient service
- Managed inventory, ordering, and cost control procedures to minimize waste and maximize profit margins
Host Manager/Event/Catering Coordinator/Server
Calabrese and Sons Restaurants
02.2009 - 04.2014
- Supervise and coordinate the activities of host/hostess team to ensure smooth and efficient operations of the front-of-house
- Coordinated and executed successful events and catering services for various clients, including corporate functions, weddings, and private parties
- Collaborated with vendors, suppliers, and clients to plan and execute events, ensuring seamless logistics and exceeding client expectations
- Demonstrated excellent customer service skills as a Server, consistently delivering attentive and personalized service to enhance the overall dining experience
Education
AAS - Business Administration
Wilbur Wright College
Chicago, Illinois05.2012
Skills
- Relationship Building and Customer-Centric Sales
- Revenue Growth
- Communication and Interpersonal Skills
- Leadership and Team Management
- Adaptability and Flexibility
- Logistics
- Project Management
- Servsafe
Certification
Servsafe
Personal Information
Title: Hospitality and Sales Professional
Timeline
Hospitality Specialist/Server
Oak Steakhouse
07.2021 - Current
Lead Bartender
Trattoria Il Mulino
09.2018 - 05.2021
Bartender
Ruth's Chris Steakhouse
04.2018 - 09.2018
Bar Manager/Lead
Ruth's Chris Steakhouse
04.2014 - 08.2015
Host Manager/Event/Catering Coordinator/Server
Calabrese and Sons Restaurants
02.2009 - 04.2014
AAS - Business Administration
Wilbur Wright College
Similar Profiles
Faith CosentinoFaith Cosentino
Hostess at Oak SteakhouseHostess at Oak Steakhouse
Alexander MinniciAlexander Minnici
Assistant General Manager at Oak SteakhouseAssistant General Manager at Oak Steakhouse
Logan MiserLogan Miser
Restaurant/Banquet Server at Oak SteakhouseRestaurant/Banquet Server at Oak Steakhouse
James ThompsonJames Thompson
Front of House Employee at Martin's Bar-B-Que JointFront of House Employee at Martin's Bar-B-Que Joint
Katya WoronowiczKatya Woronowicz
Accounts Payable Specialist at Cortica, Inc.Accounts Payable Specialist at Cortica, Inc.