Anna McKenzie
Elkhart,Indiana
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Proven success providing high-quality customer service in fast-paced, high-stress environments. 7 Years of experience with strong desire to drive business success.
Overview
8
8
years of professional experience
Work History
Maintenance Coordinator
Penske Truck Leasing
11.2022 - Current
- Responsible for full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
- Maintained optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
- Performed process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigated and recommended solutions and/or guidance to issues posing a risk to the drivers of profitability.
- Used systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
Pour Artist - Packaging Associate
Carved
06.2020 - 10.2022
- Assisted with quality and production process improvements to support new packaging initiatives.
- Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
- Contributed to creative process through original ideas and inspiration.
- Established and maintained productive, professional working relationships to promote beneficial project results.
Data Entry Operator
Renaissance Philanthropic Solutions Group
10.2019 - 04.2020
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Server
Crystal Catering at the Crane Bay
08.2018 - 12.2019
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Head Hostess
The Oakwood Resort
08.2015 - 12.2018
- Planned and executed large guest parties by organizing menus, spaces and special requests.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Education
High School Diploma -
Fairfield Jr-Sr High School
Goshen, IN05.2017
Skills
- Data Verification
- Client Information Databases
- Point of sale knowledge
- Reservation Management
- 4 years hospitality service expertise
- Performance improvement
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint
- Agile and quick learner, enjoys collaborative projects and continuous education
Timeline
Maintenance Coordinator
Penske Truck Leasing
11.2022 - Current
Pour Artist - Packaging Associate
Carved
06.2020 - 10.2022
Data Entry Operator
Renaissance Philanthropic Solutions Group
10.2019 - 04.2020
Server
Crystal Catering at the Crane Bay
08.2018 - 12.2019
Head Hostess
The Oakwood Resort
08.2015 - 12.2018
High School Diploma -
Fairfield Jr-Sr High School