Anna McShane
Needham,MA
Summary
Dedicated professional with experience in customer service, retail, fitness, and early childhood education. Expertise in enhancing client satisfaction, fostering relationships, and managing operations in fast-paced settings. Pursuing a Psychology degree at Framingham State University, with a focus on health and personal development.
Overview
7
7
years of professional experience
Work History
Front Desk Crew
B/SPOKE studio
Wellesley, MA
01.2026 - Current
- Created welcoming environment by greeting clients, checking them in, and assisting with their needs.
- Ensured studio cleanliness through cleaning rooms, organizing space, restocking amenities, and maintaining a presentable environment.
- Managed class transitions by coordinating schedules and guiding students to their next activities. and fostered upbeat, community-focused atmosphere.
Educator
Lululemon
Dedham, MA
09.2024 - 08.2026
- Enhanced personalized guest experiences while embodying company culture.
- Informed guests about products to enrich shopping experience.
- Executed inventory responsibilities to ensure efficient stock management and product display. including shipment processing and product organization/displa
Teachers Assistant
Carter Center For Children
Needham, MA
01.2023 - 01.2025
- Collaborated with lead teachers to establish a safe, nurturing, and engaging classroom environment for young children, fostering their growth and development.
- Facilitated daily routines by implementing age-appropriate activities and supervising children, ensuring a clean and organized classroom space.
- Cultivated positive relationships with children, staff, and families, enhancing social, emotional, and cognitive development.
Soccer Camp Counselor
Mass Athlete Performance
Needham, MA
01.2020 - 01.2023
- Supervised and guided children during soccer activities while ensuring their safety and well-being.
- Led and organized soccer drills, games, and activities for campers of different ages and skill levels.
- Provided technical instruction while encouraging teamwork, sportsmanship, and positive team dynamics.
Cashier/Prep Cook
Hazels Bakery
Needham, MA
12.2021 - 08.2022
- Processed customer orders in person and over the phone, operated the cash register, and prepared sandwiches, food, and bakery items to ensure timely service.
- Provided friendly and attentive customer service by answering questions and addressing customer needs.
- Prepared the store for opening and ensured it was clean, organized, and secured at closing.
- Maintained a clean and organized checkout and food preparation area throughout shifts.
Education
Class of 2023 -
Needham High School
06-2023
Bachelor of Arts - Psychology
Framingham State University
Framingham, MASkills
- Child Supervision, Classroom Management, Client Relationship Management, Guest Experience, Front Desk Operations, Studio Operations, Inventory Management, Product Education, POS Operations, Customer service
VOLUNTEER EXPERIENCE
TopSoccer, Needham, MA, 2021, 2023, Provided support in a safe environment for young athletes with disabilities. Participated and encouraged the participation of disabled athletes in group activities.
Timeline
Front Desk Crew
B/SPOKE studio
01.2026 - Current
Educator
Lululemon
09.2024 - 08.2026
Teachers Assistant
Carter Center For Children
01.2023 - 01.2025
Cashier/Prep Cook
Hazels Bakery
12.2021 - 08.2022
Soccer Camp Counselor
Mass Athlete Performance
01.2020 - 01.2023
Class of 2023 -
Needham High School
Bachelor of Arts - Psychology
Framingham State University