Summary
Overview
Work History
Education
Skills
Science Fields
References
Timeline
Generic

Anna Mead

Virginia Beach,VA

Summary

Dynamic professional skilled in beverage service and menu knowledge. Proven track record of enhancing customer satisfaction and driving team success through effective communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Beertender

The Casual Pint
Virginia Beach, Virginia
08.2024 - Current
  • Served a diverse selection of craft beers to enhance customer experience.
  • Educated customers about beer styles and flavor profiles to promote informed choices.
  • Checking identification of customers to verify age requirements for alcoholic beverage purchases.
  • Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.

Fine Dining Server

Auld Shebeen
Fairfax, Virginia
08.2023 - 05.2024
  • Maintained extensive knowledge of menu items and daily specials for informed recommendations.
  • Managed reservations and seating arrangements for optimal guest experience.
  • Handled guest inquiries and resolved issues to maintain satisfaction levels.
  • Adhered to all safety and sanitation policies when handling food and beverage items.

Barista

Starbucks
Virginia Beach, Virginia
02.2021 - 05.2023
  • Assisted in training new baristas on beverage preparation and customer service protocols.
  • Followed recipes and guidelines for drink customization based on customer preferences.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Server

Chili's Bar and Grill
Virginia Beach, Virginia
03.2018 - 01.2021
  • Developed rapport with regular customers to enhance their dining experience.
  • Collaborated with team members to ensure timely food delivery and customer satisfaction.
  • Resolved customer complaints promptly while maintaining a positive atmosphere.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Science

Tidewater Community College
Norfolk, VA
05-2022

Forensic Science

George Mason University
Fairfax, VA

Skills

  • Beverage service
  • Age verification
  • Menu understanding
  • Food safety compliance
  • Customer relationship management
  • Team collaboration
  • Effective communication

Science Fields

While my resume may focus heavily on the service industry, I am more than willing and ready to start a job that is related to my field of study. I am willing to learn as much as possible in order to succeed in a job related to Science or Forensics. I am currently pursuing my Bachelor's degree in Criminal Justice, as I am no longer able to attend school in Fairfax, VA. I would love an opportunity to showcase my Science knowledge gained in school, and work a job that has always been my dream to work.

References

References available upon request.

Timeline

Beertender

The Casual Pint
08.2024 - Current

Fine Dining Server

Auld Shebeen
08.2023 - 05.2024

Barista

Starbucks
02.2021 - 05.2023

Server

Chili's Bar and Grill
03.2018 - 01.2021

Science

Tidewater Community College

Forensic Science

George Mason University

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