Anna Mikos
Etters,PA
Summary
Dynamic Office Manager with over two decades at Shearer Locksmith Inc., adept in streamlining operations and enhancing efficiency. Excelled in customer relations and office administration, significantly improving workflow and staff coordination. Skilled in Microsoft Office, with a proven track record of developing effective team collaboration and achieving operational excellence.
Overview
26
26
years of professional experience
Work History
Office Manager
Shearer Locksmith Inc.
01.2014 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Trained and onboarded new office staff members
- Implemented processes to streamline workflow throughout the office environment
- Supervised administrative staff, driving front office operations and continuous workflow
- Developed and implemented office procedures to improve efficiency
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Coordinated with vendors to purchase necessary promotional products in a timely manner
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Conducted research projects as required by upper management
- Resolved customer inquiries and complaints with timeliness and professionalism
- Utilized excellent organizational skills to prioritize tasks effectively
- Skilled in using various software applications and programs including Microsoft Office
- Experienced with social media and communications platforms
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Parts Manager/Service Coordinator
Shearer Locksmith Inc.
02.1999 - 01.2014
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Implemented barcode system for tracking parts from receipt to issuance, substantially decreasing inventory discrepancies.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Education
High School Diploma -
Redland High School
Lewisberry, PA06.1995
Skills
- Customer Service
- Data Entry
- Office Administration
- Billing
- Scheduling Coordination
- Inventory Control
- Credit and collections
- Account Reconciliation
- Travel Coordination
- Staff hiring
Timeline
Office Manager
Shearer Locksmith Inc.
01.2014 - Current
Parts Manager/Service Coordinator
Shearer Locksmith Inc.
02.1999 - 01.2014
High School Diploma -
Redland High School
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