Anna Mirabal
Albuquerque
Summary
Dedicated customer service representative with a proven record in conflict resolution and communication. Skilled in team collaboration and time management, committed to delivering exceptional service and maintaining a positive environment.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Crazy Bomb Cups
Albuquerque, NM
02.2020 - 01.2023
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints by effectively communicating and identifying solutions to enhance satisfaction.
- Maintained knowledge of product offerings and promotions for better service.
- Maintained cleanliness and organization of the serving area and equipment.
- Assisted customers with menu selections and dietary preferences.
- Handled cash transactions accurately and efficiently at the register.
- Trained new staff on service protocols and best practices to ensure consistent customer service quality.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Operated cash register to collect payments from customers.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Memorized menu items, identifying allergens to streamline service to customers.
- Trained new employees on proper food handling techniques and customer service standards.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Informed management of low stock items prior to running out completely.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Assisted with inventory control procedures by counting stock items and ordering new supplies.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Assisted with cleaning tasks during peak hours to maintain store appearance.
- Participated in team meetings to align on sales targets and share customer feedback for continuous improvement.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Utilized social media platforms to promote daily specials and events.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
Shift Lead Supervisor
Bernalillo Academy
Albuquerque, NM
09.2010 - 04.2016
- Supervised daily operations and staff activities at Bernalillo Academy.
- Trained new employees on safety protocols and operational procedures.
- Coordinated shift schedules to ensure adequate staffing levels.
- Monitored student interactions to maintain a safe learning environment.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Maintained accurate inventory records of products used during shifts.
- Supervised, trained and guided team by coaching on daily activities.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Identified areas where additional training was required to improve employee performance.
- Resolved conflicts between employees in a timely manner.
- Created schedules for team members and monitored attendance records.
- Addressed employee grievances promptly; sought assistance from Human Resources if needed.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Handled emergency situations with composure and in accordance with company guidelines.
- Collaborated with management to set performance goals and evaluate progress.
Compassion Plus Home Health Care
Home Health Aid
Albuquerque, NM
12.2006 - 04.2009
- Assisted clients with daily living activities and personal care needs.
- Monitored patient health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication as prescribed by healthcare providers.
- Maintained clean and safe living environments for clients.
- Coordinated transportation for medical appointments and errands.
- Documented client progress and care activities in electronic records.
- Communicated effectively with families about client needs and preferences.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented care provided and submitted notes to supervisor.
- Recognized emergency situations and implemented appropriate procedures.
Educational Assistant
Albuquerque Public Schools Administration
Albuquerque, NM
08.1999 - 12.2006
- Assisted teachers with classroom management and student engagement strategies.
- Participated in professional development workshops to enhance educational practices.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created a positive learning environment by encouraging cooperation among students.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Assisted teachers with preparing classroom materials and activities.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Attended faculty meetings and parent conferences as needed.
- Implemented behavior management strategies to ensure a safe learning environment for all students.
- Applied positive reinforcement to redirect negative behaviors.
- Maintained accurate records of student attendance, behavior, and academic progress.
Education
High School Diploma -
School On Wheels
Albuquerque, NM05-1994
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Cash handling
- Order processing
- Inventory management
- Time management
- Team collaboration
- Communication skills
- Critical thinking
- Punctuality and reliability
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Crazy Bomb Cups
02.2020 - 01.2023
Shift Lead Supervisor
Bernalillo Academy
09.2010 - 04.2016
Compassion Plus Home Health Care
Home Health Aid
12.2006 - 04.2009
Educational Assistant
Albuquerque Public Schools Administration
08.1999 - 12.2006
High School Diploma -
School On Wheels