Anna Moore
Cedar Rapids,IA
Summary
To build a long-term career with opportunities for professional growth
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
The Gazette
Cedar Rapids, USA
09.2016 - Current
- Managed customer inquiries about delivery problems.
- Executed secure financial transactions through credit card and bank draft payment protocols.
- Resolved delivery-related issues through proactive customer outreach.
- Facilitated resolution of login issues for users on a complex platform.
- Initiated outbound communication to verify customer contentment and obtain suggestions
- Handled multiple user communications at once through chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Developed strong relationships with customers by providing personalized assistance and support.
- Strengthened customer retention by offering discount options.
Lead Toddler Worker II
HACAP-Hawkeye Area Community Action Program
Cedar Rapids, USA
09.2010 - 07.2015
- Communication with parents on daily basis
- Attended all staff trainings and meetings
- Diapering, toilet training, mealtimes, indoor and outdoor supervision
- Opening and closing procedures of the room and the facility
Lead Teacher, Toddler Room
Uptown Kids, Waypoint Services for Women, Children & Families
Cedar Rapids, USA
01.2008 - 08.2010
- Care for 12 toddler-age children in a day care environment implementing the Creative Curriculum
- Potty-training, diapering, mealtime, developmentally appropriate learning activities
- Supervised 2 full-time child care assistants and 1 part-time child care assistant
- Prepared lesson plans weekly and daily reports for each individual child
- Communication with parents on daily basis
- Attended all staff trainings and meetings
- Served on Social Committee planning Employee appreciation Events
- Implemented Green Initiative programs such as can recycling and battery recycling
Child Care Assistant Teacher
Uptown Kids, Waypoint Services for Women, Children & Families
Cedar Rapids, USA
01.2006 - 01.2008
- Cared for 12 infants in a day care environment
- Diapering, bottle-feeding, mealtime, developmentally appropriate learning activities
- Opening and closing procedures of the room and the facility
- Communication with parents on daily basis
- Attended all staff trainings and meetings
Work-study job
Design Center, Iowa State University
Ames, USA
08.2003 - 07.2005
- Overseeing project printouts, color printing, copying
Child Care Assistant Teacher
Kiddie Konnection
Iowa City, USA
01.2001 - 08.2002
- Care for 12 toddlers in a day care environment
- Diapering, toilet training, mealtimes, indoor and outdoor supervision
- Developmentally appropriate learning activities
Hostess
Perkins Restaurant
Coralville, USA
01.2000 - 01.2001
- Hostess duties
- Seating guests
- Phone orders
- Ran the cash register with cash, credit, and check transactions
Retail Clerk
Mr. Bulky’s Candy Store
Coralville, USA
01.2000 - 01.2001
- Ran cash register
- Open and closed store
- Customer service
- Regular Cleaning duties
- Stocked candy bins on daily basis
Education
Early Childhood Development -
Kirkwood Community College
Cedar Rapids, Iowa06.2011
General Studies -
Iowa State University
Ames, Iowa12.2005
Pre-Business -
Kirkwood Community College
Cedar Rapids, Iowa07.2002
High School Diploma -
Iowa City High School
Iowa City, Iowa05.2001
Skills
- Complaint resolution
- Account updating
- Active listening
- Payment processing
- Receiving support
- Live chat support
- Cultural awareness
- Creative problem solving
- Technical troubleshooting
- Customer service
- Typing proficiency
- Empathy and patience
- Task prioritization
- Verbal and written communication
- Positive and professional
- Team collaboration
- Microsoft outlook
- Retail sales customer service
- Complaint handling
References
- Kippen Lilly, 319-310-1228, Co-worker and friend for 8 years
- Courtney Wilson, 319-538-5142c, Co-worker and Friend for 3 years
- Matthew Kizer, 641-643-0155, Friend for 24 years
Timeline
Customer Service Representative
The Gazette
09.2016 - Current
Lead Toddler Worker II
HACAP-Hawkeye Area Community Action Program
09.2010 - 07.2015
Lead Teacher, Toddler Room
Uptown Kids, Waypoint Services for Women, Children & Families
01.2008 - 08.2010
Child Care Assistant Teacher
Uptown Kids, Waypoint Services for Women, Children & Families
01.2006 - 01.2008
Work-study job
Design Center, Iowa State University
08.2003 - 07.2005
Child Care Assistant Teacher
Kiddie Konnection
01.2001 - 08.2002
Hostess
Perkins Restaurant
01.2000 - 01.2001
Retail Clerk
Mr. Bulky’s Candy Store
01.2000 - 01.2001
Early Childhood Development -
Kirkwood Community College
General Studies -
Iowa State University
Pre-Business -
Kirkwood Community College
High School Diploma -
Iowa City High School
Similar Profiles
Courtney WilsonCourtney Wilson
Customer Service & IT Support at The GazetteCustomer Service & IT Support at The Gazette
Courtney WilsonCourtney Wilson
Customer Service & IT Support at The GazetteCustomer Service & IT Support at The Gazette
Somaly BannSomaly Bann
Customer Service Representative at The GazetteCustomer Service Representative at The Gazette