Anna Moran Castaneda
Grants Pass,OR
Summary
Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Stays current on menu items and consistently offers targeted recommendations. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
Work History
Waitress Supervisor
Shari's Restaurant
08.2011 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained quality control standards.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled cash deposits efficiently while adhering to all security protocols and minimizing discrepancies.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Streamlined end-of-shift procedures by efficiently reconciling cash drawers, preparing bank deposits, and generating accurate sales reports.
Education
High School Diploma -
Crater Renaissance Academy
Central Point, OR06.2011
Skills
Task Delegation
Order Accuracy
Sales Promotion
Customer Service
Food Safety
Conflict Resolution
Staff Management
Worker Training
Cash Handling
Food Portion Specification
Deposit Preparation
Attention to Detail
Problem-solving abilities
Multitasking
Organizational Skills
Effective Communication
Adaptability and Flexibility
Passion for customer satisfaction
Additional Information
My favorite part of having worked so long at my current job is building long lasting relationships with regulars. Watching their kids and grandkids grow. Meeting new people from different places and finding common ground and interests or just getting to know a new face. I get so much joy out of seeing regulars come back, those are the people that make my job great.
Timeline
Waitress Supervisor
Shari's Restaurant
08.2011 - Current
High School Diploma -
Crater Renaissance Academy
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