Anna Murray
Wright City
Summary
Personable and organized professional with keen ability to manage high-volume deli operations and deliver excellent customer service. Possesses deep understanding of food safety regulations and inventory management, coupled with strong skills in team leadership and vendor relations. Aims to enhance store profitability and customer satisfaction through efficient operations and exceptional service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Olive Garden
Wentzville, MO
06.2025 - Current
- Oversaw daily restaurant operations to ensure exceptional customer experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Monitored food safety compliance, ensuring adherence to health regulations.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Deli Manager
Pilot Flying J Travel Center
Warrenton, MO
04.2024 - 06.2025
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Increased deli sales by implementing innovative merchandising and promotional strategies resulting in, about 25% increase over previous year.
General Manager
McDonald's
O'Fallon, MO
11.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Director of Hospitality
Chick-Fil-A
Wentzville, MO
12.2022 - 11.2023
- Manages the overall operations of the restaurant
- Develop a strong team to provide excellent customer service and build restaurant sales and profit while ensuring policies and procedures are followed.
- Identifies and develops internal candidates for management and Team Leader positions.
- Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
- Developed and executed strategic plans to drive revenue growth in the hospitality sector.
- Fostered a culture of continuous improvement by encouraging feedback from guests as well as employees.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01.2024
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ01.2021
Skills
- Customer engagement
- Team leadership
- Task delegation
- Inventory oversight
- Food safety compliance
- Team development
- Inventory management
- Inventory control
- Talent acquisition and integration
Accomplishments
- Increased sales and gross profit by about 25% in less than 6 months.
- Broken sales records consistently each week at previous employers.
Certification
- Human Resource Management
- Serve Safe (Exp. 2027-04-11)
Timeline
Restaurant Manager
Olive Garden
06.2025 - Current
Deli Manager
Pilot Flying J Travel Center
04.2024 - 06.2025
General Manager
McDonald's
11.2023 - 04.2024
Director of Hospitality
Chick-Fil-A
12.2022 - 11.2023
Associate of Arts - Business Management
University of Phoenix
Bachelor of Science - Business
University of Phoenix