Service-oriented professional focused on enhancing guest experiences through effective communication and adaptability. Leverages customer service and safety compliance expertise to foster positive relationships and motivate teams, ensuring a welcoming and secure environment.
Overview
2
2
years of professional experience
Work History
Hostess
Tryon International Equestrian Center
Mill Spring, North Carolina
07.2024 - Current
Greeted and seated guests to create a welcoming dining atmosphere.
Assisted servers by efficiently delivering menus and promptly taking drink orders.
Maintained cleanliness and organization of dining areas.
Collaborated with team members to enhance overall guest experience.
Managed waiting list to optimize seating process and reduce guest wait times.
Built positive relationships with other front-of-house and kitchen staff.
Demonstrated strong interpersonal skills when interacting with customers.
Private Swim Instructor
Myself
Forest City, NC
05.2024 - 08.2026
Instructed students in swim techniques and safety practices, fostering confidence and skills in the water.
Developed personalized lesson plans for individual skill levels.
Evaluated student progress and adjusted training methods accordingly.
Maintained a safe and clean training environment for all participants.
Communicated with parents to provide updates on student performance and set achievable goals.
Motivated students to achieve personal milestones, enhancing their enjoyment and proficiency in swimming.
Lifeguard
Forest City Pool
Forest City, NC
05.2024 - 08.2025
Monitored pool activities to ensure guest safety and adherence to rules.
Responded promptly to emergency situations and performed first aid treatments.
Maintained cleanliness of pool area, including water quality checks and debris removal.
Collaborated with team members to develop effective emergency response plans.
Trained new lifeguards on procedures, protocols, and best practices for safety.
Performed emergency rescues when necessary.
Cashier
Hardins Drug
Forest City, NC
10.2024 - 04.2025
Managed cash register operations, ensuring accuracy and balance of cash drawers.
Processed customer transactions accurately and efficiently at Hardins Drug.
Issued receipts, refunds, credits, or change, enhancing customer satisfaction.
Assisted customers with product inquiries, offering tailored recommendations.
Answered customer questions and provided store information.