Anna Nesterenko

● Processing 50+ daily teller transactions and making appropriate introductions to bankers
● Performing routine transactional, operational, and customer support tasks efficiently
● Interacting with customers and building strong relationships
● Identifying information and services to meet customer's financial needs

• Attending weekly company leadership and team goal meetings.
• Supporting store manager to enhance client experience and optimize results.
• Managing supply orders, studio calendar, shipments, and addressing client issues.
• Exceeding individual monthly sales goals, contributing 20% to team targets.
• Establishing client relations via phone, text, email, and social media, reaching 15 clients daily.
• Building B2C client base of 100+ in under 7 months.
• Using Salesforce, Excel, and marketing channels.
• Analyzing team performance through data collection.
• Improving store operations with clear communication and efficient scheduling.

• Created best-in-class luxury experience for clients
• Supported Store Manager to ensure store productivity
• Developed strategies to impact showroom results
• Achieved sales goals, conversion expectations, circularity, KPIs, and all service responsibilities
• Maintained client books, conducted outreach, and focused on customer retention
• Utilized Salesforce, Excel, and handled cash transactions

• Delivered exceptional customer service to increase customer loyalty
• Participated in inventory processes and cash handling
• Incorporated knowledge of fine jewelry, including mined and lab diamonds, and moissanite

• Provided high-level administrative support to CEO, including managing emails, calls, scheduling meetings, and consultations
• Assisted with outbound shipments, managed orders, and coordinated with suppliers
• Utilized Adobe Photoshop, Excel, Google Sheets, Shopify, Klaviyo, and Amazon Seller
• Oversaw product imports, exports, expenses, and shipping logistics
• Owned and managed custom quote and invoicing process
• Created and managed inventory/custom order tracking system using Google Sheets and Excel

• Managed migration project for investor database to new platform, ensuring accuracy and merging data meticulously
• Reported to Head of Investor Relations, assisting with office management

• Developed proposals, organized documents, and conducted research for wholesale projects in Ukraine
• Conducted market analysis, international trends analysis, and competitor analysis

• Operated cash register with high accuracy
• Handled customer transactions, refunds, and exchanges
• Stocked, tagged, and displayed merchandise