Anna Norman
Twentynine Palms,CA
Summary
Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibility to meet team goals.
Overview
6
6
years of professional experience
Work History
Lead Housekeeper
Homestead Modern
Yucca Valley, California
06.2023 - 01.2024
- Managed inventory of housekeeping supplies, minimizing waste, and lowering expenses through strategic purchasing decisions.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to insure consistent service quality.
- Responded promptly to guest complaints or requests for special services such as extra towels or bedding items.
Lead Housekeeper
The Desert Beacon
Twentynine Palms, California
03.2022 - 06.2023
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within team.
- Insured timely completion of daily tasks through effective communication with team members and supervisors.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
Receptionist
B.L.T Designer Clothing
Rancho Mirage, California
09.2017 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payment records accurately.
- Supported store efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
FOH Staff Member
Sonic Drive-In Yucca Valley, CA
Yucca Valley
11.2017 - 08.2018
- Established a welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley01-2018
Skills
- Relationship Building
- Customer Service
- Teamwork
- Staff Training
- Collaboration
- Mentoring
- Multitasking
- Cash Handling
- Time Management
- Purchasing
- Inventory Control
Timeline
Lead Housekeeper
Homestead Modern
06.2023 - 01.2024
Lead Housekeeper
The Desert Beacon
03.2022 - 06.2023
FOH Staff Member
Sonic Drive-In Yucca Valley, CA
11.2017 - 08.2018
Receptionist
B.L.T Designer Clothing
09.2017 - 03.2022
High School Diploma -
Yucca Valley High School