Anna Novozhilova
Las Vegas
Summary
At Station Casinos, I excelled as a Head Hostess, mastering guest service and reservation coordination. My leadership significantly enhanced service efficiency and guest satisfaction, fostering a welcoming atmosphere and driving repeat business. With exceptional communication and strategic planning skills, I ensured seamless event execution and optimized dining experiences, contributing to the restaurant's reputation for excellence.
Overview
5
5
years of professional experience
Work History
Head Hostess
Station Casinos
10.2005 - 02.2011
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Education
Bonanza High School
Las Vegas, NV05.2001
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Reservation management
- Reservation planning
Languages
Russian
Full Professional
Timeline
Head Hostess
Station Casinos
10.2005 - 02.2011
Bonanza High School
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