Anna Patterson
Clive
Summary
Motivated Senior District Leader bringing 16 years of experience and skills in team development and financial performance. Forward-thinking and strategic leader with demonstrated track record of success.
Overview
19
19
years of professional experience
Work History
Crème Regional Manager
KinderCare Learning Companies~ Crème De La Crème
07.2024 - Current
- Current territory: NJ, VA, SC, NC and GA
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Regional Director
KinderCare Learning Companies
01.2023 - 06.2024
- Responsible for 141 schools across MN, WI, IA and NE.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Visited sites periodically to view service levels and adherence to global service standards.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
Senior District Leader
KinderCare Learning Companies
03.2018 - 12.2022
- Visited every district location on regular schedule with a consistent focus on quality/Educational Excellence and accreditation, engagement and overall growth of financial/business metrics
- Cultivated culture of inclusion and excellence, driving growth by specializing in Family and Teacher engagement and lasting experiences.
- Assisted in recruiting, hiring and developing of team members.
- Empowered and Engaged Center Director and Teacher teams
- Reviewed financial documentation and reports. Consistently forecast, create strategic plans and make proactive operations decisions to hit financial goals/business metrics.
- Cultivated positive customer relationships by leading with the best interests for families and children.
Center Director
KinderCare Learning Companies
02.2013 - 04.2018
- Kept facility in compliance with all applicable standards- KinderCare and State Licensing Authorities.
- Hired/Recruited, developed and engaged a solid team of passionate professionals to care for up to 140 children each day.
- Cultivated and strengthened positive relationships with children and families.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Fostered caring and safe environment for children and parents.
- Trained new employees on proper protocols and customer service standards.
- Hit Weekly/Quarterly Business metrics that resulted in a Top Performer rating several years in a row
Assistant Director
KinderCare Learning Companies
09.2009 - 02.2013
- Kept facility in compliance with all applicable standards- KinderCare and State Licensing Authorities.
- Hired/Recruited, developed and engaged a solid team of passionate professionals to care for up to 140 children each day.
- Cultivated and strengthened positive relationships with children and families.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Fostered caring and safe environment for children and parents.
- Trained new employees on proper protocols and customer service standards.
- Hit Weekly/Quarterly Business metrics that resulted in a Top Performer rating several years in a row
Lead Teacher
KinderCare Learning Companies
08.2006 - 09.2009
- Created a safe and caring learning environment for children to learn in and play in
- Planned and implemented KinderCare curriculum to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Cultivated positive relationships with families, teachers, state licensing authorities and corporate partners
- Partnered with Center Leadership to support the center's success with enrollment, accreditation and engagement
Education
Bachelor of Arts - Elementary Education
Buena Visita University
05.2003
Skills
- Operational Procedures and Standards
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Financial Statement Review
- Hiring and Onboarding
- Employee Engagement
- Professional Relationships
- Team Support
- Team Goals
- Strategic Vision
Timeline
Crème Regional Manager
KinderCare Learning Companies~ Crème De La Crème
07.2024 - Current
Regional Director
KinderCare Learning Companies
01.2023 - 06.2024
Senior District Leader
KinderCare Learning Companies
03.2018 - 12.2022
Center Director
KinderCare Learning Companies
02.2013 - 04.2018
Assistant Director
KinderCare Learning Companies
09.2009 - 02.2013
Lead Teacher
KinderCare Learning Companies
08.2006 - 09.2009
Bachelor of Arts - Elementary Education
Buena Visita University
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