ANNA PEREZ
Fort Myers,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking, team player and able to complete various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
MCS MIND
Fort Myers, FL
02.2024 - Current
- Responsible for the running of all aspects of the office and for providing efficient administrative support.
- Managed and operated the electronic billing statements and Insurance verification
- Managed client reception and client services.
- Making sure any one who walked in the office feel respected and welcomed
- Opened and then closed the office at the start of the working day
- Making all Banking deposits
- Responsible of sending all paid bills for the office
- Answering incoming calls and also scheduling appointments when needed
- Collecting payment's for client
- Prepared outgoing correspondence to law clients to update them on case status, including notices to appear in court
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
DIRECTOR OF FIRST IMPRESSION / TRANSLATOR
Abuse Counseling and Treatment Inc. (Domestic Violence Shelter)
Fort Myers, FL
09.2005 - 04.2022
- Answer multi-line phone system
- Scheduled appointments for clients coming in for counseling
- Provided clients with positive first impressions for over 16 years
- Assisted Counselors with Domestic Violence and Sexual Assault Counseling
- Domestic Violence, and Sexual Assault Training
- Assisted in resolving conflicts between shelter residents and staff as needed
- Check clients, staff, and other visitors in and out of the office
- Handle administrative paperwork for management and administration to assure it flows as required
- Stayed current on new expressions and cultural changes impacting language translation.
Education
APPLICATIONS/OFFICE ASSISTANT CERTIFICATE -
Motoring Technical Training Institute (MTTI) Computer
06.2002
GENERAL EDUCATION DEVELOPMENT -
Cranston Adult Education
06.2001
Skills
- Bi-lingual (Spanish)
- MS Office Knowledge
- Team Bonding
- Customer Relations
- Phone Etiquette
- Administrative Support
- Data Entry Documentation
- Scheduling
- Data Entry
- Clerical Support
- Microsoft Outlook
Timeline
Administrative Assistant
MCS MIND
02.2024 - Current
DIRECTOR OF FIRST IMPRESSION / TRANSLATOR
Abuse Counseling and Treatment Inc. (Domestic Violence Shelter)
09.2005 - 04.2022
APPLICATIONS/OFFICE ASSISTANT CERTIFICATE -
Motoring Technical Training Institute (MTTI) Computer
GENERAL EDUCATION DEVELOPMENT -
Cranston Adult Education