Anna Phipps
Maryville,MO
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with a resourceful and hard working mindset. Dedicated to business success, eager to learn more and to advance professionally. Holds quality and teamwork in high esteem.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
01.2024 - Current
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Assistant Manager
Casey's
07.2022 - 01.2024
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Rotated merchandise and displays to feature new products and promotions.
- Operated a cash register or POS system to receive payment by cash or credit card.
Teller
Hnbbank
02.2022 - 07.2022
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Received loan and utility payments, sending funds to correct destinations.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Cashier/Ice Cream Server
J's Taste "E" Freeze
03.2019 - 07.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Used ice cream makers and blenders to create ice cream.
- Greeted incoming customers and provided reliable, friendly customer service.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Education
High School Diploma -
Stanberry R-II
Stanberry, MO05.2021
Skills
- Coordinating Orders
- Stocking Supplies and Retail Products
- Ordering Procedures
- Customer Service
- Excellent math skills
- Banking
- Cash handling and management
Timeline
Barista
Starbucks
01.2024 - Current
Assistant Manager
Casey's
07.2022 - 01.2024
Teller
Hnbbank
02.2022 - 07.2022
Cashier/Ice Cream Server
J's Taste "E" Freeze
03.2019 - 07.2022
High School Diploma -
Stanberry R-II