Anna Pikulinska
Summary
Dynamic technology support professional with a proven track record excelling in customer service and project coordination. Skilled in managing technology deployments and enhancing user experience through data analysis and effective problem-solving. Proficient in Active Directory and Google Admin Console, ensuring efficient operations and user satisfaction.
Overview
7
7
years of professional experience
Work History
Technology & Data Support Liaison
Archdiocese of NY
11.2022 - Current
- Coordinate vendor schedules, enhancing collaboration and efficiency.
- Analyze tech usage data to optimize resource allocation.
- Provide tech support to schools, improving user satisfaction.
- Manage tech inventory, ensuring operational readiness.
- Develop user-friendly tutorials that significantly reduced support queries, enabling staff and students to navigate systems independently.
- Coordinate with schools to provide tailored media and technology solutions, fostering strong partnerships and enhancing educational outcomes.
- Provide technical assistance through various channels, ensuring prompt resolution of issues and maintaining a high level of user support.
- Analyzed technology usage metrics, enabling strategic resource allocation that enhanced system performance across multiple schools.
Support Services Technician (Service Desk)
Francis College
10.2018 - 10.2022
- Manage support for 2000+ users, enhancing communication and efficiency.
- Coordinate vendor projects, ensuring timely completion and collaboration.
- Configure and upgrade labs, maintaining operational efficiency.
- Maintain technical issue documentation, enabling faster resolutions.
- Deploy and configure IT equipment, ensuring seamless educational integration.
- Developed a proactive maintenance schedule for IT equipment, preventing downtime and ensuring continuous operational efficiency.
- Coordinated vendor projects, fostering timely completion and ensuring aligned objectives among stakeholders.
- Maintained technical issue documentation, enabling quicker resolutions and contributing to a marked decrease in downtime.
Education
Master of Science - Project Management
St. Francis College
01.2024
Bachelor of Technology Degree - Computer System
New York City College of Technology Brooklyn NY
01.2010
Skills
- Customer Service
- Project Coordination
- Problem Solving skills
- Active Directory
- Exchange/Office 365
- Google Admin Console
- Jamf/Meraki
- LogMeIn
- Paper Cut
Timeline
Technology & Data Support Liaison
Archdiocese of NY
11.2022 - Current
Support Services Technician (Service Desk)
Francis College
10.2018 - 10.2022
Bachelor of Technology Degree - Computer System
New York City College of Technology Brooklyn NY
Master of Science - Project Management
St. Francis College
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