Anna Pope
Murfreesboro,TN
Summary
Organized Individual that is skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills. Looking to use my knowledge to pursue a career in supply chain.
Overview
4
4
years of professional experience
Work History
Server
Mister Brews
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender /Food Server
Buffalo Wild Wings
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender Shift Manager
Riverfront Tavern
06.2021 - 09.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Shift Leader
Sun Tan City
12.2019 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
BBA - Supply Chain Management
Middle Tennessee State University
Murfreesboro, TN05.2024
BBA - Business Administration
Cumberland University
Lebanon, TN05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Memory retention
- Sales Techniques
- Motivational Leadership
- Detail Oriented
Timeline
Server
Mister Brews
02.2024 - Current
Bartender /Food Server
Buffalo Wild Wings
05.2023 - Current
Bartender Shift Manager
Riverfront Tavern
06.2021 - 09.2022
Shift Leader
Sun Tan City
12.2019 - 04.2021
BBA - Supply Chain Management
Middle Tennessee State University
BBA - Business Administration
Cumberland University