Heather Kraft
Vancouver,WA
Summary
Community-focused Tribal Case Manager with five years of varied experience engaging with at-risk Tribal communities and fostering life-changing improvements in client's lives. Technically savvy team player with stellar communication and networking skills, and proven proficiency at connecting with clients, coworkers, and community partners.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Case Manager
Cowlitz Indian Tribe
Vancouver, WA
11.2021 - Current
- Managed multiple client case load on consistent basis.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Connected individuals with relevant tribal and community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Facilitated Cultural classes to provide holistic care to participants
- Partnered with community organizations to develop collaborative outreach efforts for Tribal members with disabilities.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
Peer Support Specialist
Cowlitz Indian Tribe
Vancouver, WA
11.2020 - 11.2021
- Assist, teach, and support clients regarding activities of daily living, vocational skills, housing access, maintaining financial supports, and building support networks.
- Model and teach clients self-advocacy skills
- Link clients to internal and external resources, when needed
- Provide individual support, group facilitation, coaching and encouragement to support client’s progress on Individual Service Plan (ISP) provided by primary SUDP
- Data Entry- document all calls, individual sessions, and group facilitation in EHR.
- Maintain data tracker regarding all interactions with client
- Communicate with counselors and external resources to support client following all HIPPA guidelines
Outreach/Re-Engagement Support Staff
Cowlitz Indian Tribe
Vancouver, WA
08.2019 - 11.2020
- Called clients who did not attend scheduled appointments and determined barriers they were facing that kept them from appointment
- Referred and assisted clients in obtaining necessary resources to attend services
- Communicated with clinical and management staff to support clients progress in SUD
- Maintained HIPPA confidentiality laws and guidelines
- Data entry- documented all calls in EHR
- Updated tracking system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Bachelor of Arts - Tribal Governance And Business Management
Northwest Indian College
Bellingham, WA03-2026
CowlitzCowlitzCowlitzTribal Vocational Rehabilitation Certificate - Tribal Vocational Rehabilitation
Northwest Indian College
Bellingham, WA08.2023
Associate of Science - Interior Design
Portland Community College
Portland, OR06.2019
High School Diploma -
Wellpinit Alliance High School
Moses Lake, WA08.2009
Certification
WaHCA Peer- Certified Peer Counselor 02/2020
Recovery Coach 12/2019
Recovery Coach Academy Training of Trainer’s Program TOT# 20192669 12/2019
Timeline
Vocational Rehabilitation Case Manager
Cowlitz Indian Tribe
11.2021 - Current
Peer Support Specialist
Cowlitz Indian Tribe
11.2020 - 11.2021
Outreach/Re-Engagement Support Staff
Cowlitz Indian Tribe
08.2019 - 11.2020
Bachelor of Arts - Tribal Governance And Business Management
Northwest Indian College
CowlitzCowlitzCowlitzTribal Vocational Rehabilitation Certificate - Tribal Vocational Rehabilitation
Northwest Indian College
Associate of Science - Interior Design
Portland Community College
High School Diploma -
Wellpinit Alliance High School