ANNA RIDDLE
Eau Claire
Summary
Experienced and results-driven salon manager with a strong background in team leadership, customer service, and business operations. Successfully manages daily salon activities, optimizes staff performance, and ensures exceptional client experiences. Proficient in scheduling, inventory management, and sales strategies to drive revenue growth. Adept at fostering a positive work environment, resolving conflicts, and maintaining high standards of service and professionalism. Passionate about beauty and committed to enhancing salon success through effective leadership and innovative solutions.
Overview
4
4
years of professional experience
Work History
Salon Manager
Nicole’s Downtown Salon & Spa
05.2021 - Current
- Scheduled appointments efficiently and maintained client communication.
- Enhanced company profits by consistently meeting sales goals.
- Welcomed and assisted visitors and customers with a professional demeanor.
- Ensured cleanliness in the reception space to enhance visitor experience.
- Answered phone promptly and directed incoming calls to correct offices
- Maintained professional correspondence with clients using diverse mediums such as mail, calls, and electronic messaging.
- Created social media content with consistent content and tone
- Increased customer engagement through social media
- Oversaw execution of strategic promotions and client-centric events.
- Addressed employee concerns while ensuring task completion.
- Administered employee scheduling alongside overseeing interview processes.
- Introduced new beauty products to consumers by informing clients about use and benefits
- Strengthened guest connections to promote recurring service.
- Processed credit card payments accurately.
- Delivered effective solutions to customer concerns.
- Handled assignments independently with good judgement and critical thinking skills
Education
High School - undefined
Chippewa Falls High School
Chippewa Falls, WI06.2021
Skills
- Team Leadership
- Recruitment interviews
- Sales and Upselling
- Conflict Resolution
- Marketing Strategies
- Graphic Design
- Telephone Skills
- Schedule Management
- Microsoft Suite
- Inventory monitoring
- Social Media Management
Timeline
Salon Manager
Nicole’s Downtown Salon & Spa
05.2021 - Current
High School - undefined
Chippewa Falls High School
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