Anna Riley
Raleigh,North Carolina
Summary
Dynamic professional with extensive experience in retail and office management, notably at Drool and Co.. Proven expertise in cash handling and customer service, driving sales through effective relationship building. Adept at problem-solving and team collaboration, consistently achieving operational excellence and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Key Holder
Drool and Co
Raleigh, North Carolina
03.2026 - Current
- Open and close store, ensuring security and operational readiness for daily operations.
- Manage cash register, processed transactions, and balanced daily sales to maintain financial accuracy.
- Analyze weekly reports on sales trends, labor costs, and shrinkage rates to identify areas for operational improvement.
Office Manager
Dean Of Students
Meredith College, Raleigh, NC
08.2024 - Current
- Responsible for warmly greeting guests
- Responsible for directing communications
- Responsible for opening and closing
Babysitting + House work
Child Care
Raleigh and Durham, NC
08.2017 - Current
- Transporte children to activities safely, ensuring reliable participation in extracurriculars
- Establishe bedtime routines for children
- Prepare balanced evening meals, contributing to family nutrition and well-being
- Organize laundry and household items, promoting a tidy and efficient living environment
Key Holder
Torrid
South Point Mall, Durham, NC
08.2022 - 12.2024
- Managed daily opening and closing of the facility to ensure operational readiness.
- Tracked daily sales performance to confirm target achievement.
- Updated inventory records for streamlined stock management.
Education
BSW - Social Work
Meredith College
Raleigh, NC05-2027
Skills
- Cash handling
- Customer service Management
- Sales and upselling techniques
- Inventory management & stocking
- Sales forecasting
- Store cleanliness
- Facility maintenance
- Fast-paced time management
- Team collaboration
- Customer engagement
- Product merchandising
- Problem-solving & conflict resolution
- Relationship building
- Social media management / Oral and written communication
VOLUNTEER EXPERIENCE
Durham Rescue Mission, 2013, Present, I have volunteered off and on with the Durham Rescue Mission since the third grade, when my friend and I started our own toy drive to help kids in need. The Durham Rescue Mission dispersed the toys on our behalf and it became a tradition that I continued to help with. I have also volunteered with the Durham Rescue Mission by serving food to the homeless.
Food Bank of Central & Eastern North Carolina, August 2023 to August 2024, I volunteered at the Food Bank of Central & Eastern North Carolina, where I helped sort, organize, and package food for individuals and families in need. I worked alongside other volunteers to prepare food donations for distribution and support the community. This experience allowed me to give back and help people experiencing food insecurity.
Timeline
Key Holder
Drool and Co
03.2026 - Current
Office Manager
Dean Of Students
08.2024 - Current
Key Holder
Torrid
08.2022 - 12.2024
Babysitting + House work
Child Care
08.2017 - Current
BSW - Social Work
Meredith College