Anna Roberts
Stockbridge,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Kroger
Stockbridge, United States
12.2019 - Current
- Greet customer and respond to information requests
- Trained and mentored new cashiers
- Answered phone calls to assist customers with questions
- Counted draws at the beginning and ending of every shift to validated daily records and uphold accounting accuracy
Customer Service Representative
Kaiser Permanente
Atlanta, GA
05.1997 - 12.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests.
- Effective liaison between customers and internal departments.
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Bachelor of Science - Business Administration
Xavier University of Louisiana
New Orleans, LA05.1984
Skills
- Customer Assistance
- Resolving Issues
- Training Experience
- Report Preparation
- Money handling abilities
- Professional telephone demeanor
- Account updating
Timeline
Customer Service Cashier
Kroger
12.2019 - Current
Customer Service Representative
Kaiser Permanente
05.1997 - 12.2018
Bachelor of Science - Business Administration
Xavier University of Louisiana