Anna Romero

•Scheduled appointments for new and existing patients.

•Translator.

•Scan mail to patient charts.

•Called and rescheduled missed appointments.

•Post insurance payments to patient charts.

• Communicated with patient’s via telephone, email, and text to address inquiries, complaints, and provided resolution.

• Answered 30+ daily patient calls promptly to avoid on hold time.

•Administered medication to our patients.

• Help patients with daily routine, shower meals, and overall care.

• Demonstrated excellent teamwork and communication skills with nurses and other healthcare providers.

• Accompanied patient to their appointment.

•Trained and mentored new CNA‘s and CHHA’s on importance of providing patients with their daily activities and meals.

• Complied with HIPPA standards in all patient documentation and interactions.

•Successfully provided compassion and comprehensive patient care while working on a long-term floor as a certified nursing assistant.

•Performed a provided of patient care activities, including bath and feeding ambulation and vital sign monitoring.

• Observed physical and emotional changes and reported patient condition to nurses.

• Transferred patient using gate belts for your lift and easy stands as needed, ensuring patient safety and comfort.