Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Salinas

United States

Summary

Recent bachelor's graduate with experience in customer service, call center operations, and youth support roles. Brings clear communication, calm problem solving, and accurate database work while assisting customers, beneficiaries, and team members in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

QVC Customer Service
San Antonio, Texas
07.2026 - Current
  • Provided frontline customer support via phone and email for product and service transactions, ensuring customer satisfaction.
  • Cultivated lasting customer relationships, fostering loyalty and encouraging repeat business.
  • Remained calm and professional in stressful circumstances and effectively defused tense situations.
  • Utilized job-related software to accurately process change-of-address requests and service discontinuance orders.
  • Entered new and updated customer information into databases.

Student Assistant

CSUN
Northridge, California
07.2024 - 02.2025
  • Provided friendly assistance and information to beneficiaries on how to access services.
  • Assisted in inventory management to track food supplies and prevent shortages.
  • Utilized database software to enter donor information and track inventory levels.
  • Assisted with answering telephone calls, managing databases, and drafting correspondence.

Sales Associate

Ross Dress for Less
Northridge, California
05.2023 - 02.2024
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

Bachelor of Arts - Sociology

California State University Northridge
Northridge, CA
01.2025

Skills

  • Customer service
  • Call center operations
  • Problem resolution
  • Database management
  • Computer skills

Timeline

Customer Service Representative

QVC Customer Service
07.2026 - Current

Student Assistant

CSUN
07.2024 - 02.2025

Sales Associate

Ross Dress for Less
05.2023 - 02.2024

Bachelor of Arts - Sociology

California State University Northridge
Anna Salinas