Anna Samples
Hampton,TN
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in any new experience.
Overview
1
1
year of professional experience
Work History
Shift Lead
Dunkin
Hampton, TN
08.2025 - Current
- Managed cash register operations to efficiently process customer transactions.
- Assisted customers by taking orders and preparing drinks and meals.
- Processed payments efficiently to ensure smooth transactions.
- Facilitated collaboration among team members to drive goal achievement.
- Assumed responsibility for covering shifts and worked double shifts to ensure adequate staffing levels.
- Managed high volumes of customer transactions during peak hours to ensure efficient service delivery.
Hairstylist
Capelli Bei Salon
Johnson City, TN
01.2025 - 06.2025
- Processed cash and card transactions with precision and efficiency.
- Delivered outstanding customer service in a luxury salon environment.
- Ensured cleanliness and organization of workstation, enhancing operational efficiency.
- Instructed customers on product features and service offerings.
- Facilitated effective collaboration among team members to enhance project outcomes.
- Oversaw personal inventory management and product organization processes.
- Monitored and analyzed emerging trends in products and services.
- Exhibited professionalism and courtesy, consistently receiving positive reviews and feedback from customers.
Hairstylist
Paradise Salon
Elizabethton, TN
09.2024 - 01.2025
- Handled money and processed transactions efficiently
- Provided excellent customer service by assisting customers with their purchases
- Maintained a clean and organized work area
- Upsold products and extra services
- Demonstrated strong communication skills by interacting with customers and addressing their needs
- Collaborated with team members to ensure smooth operations
- Adapted quickly to changing situations and remained calm under pressure
- Provided a wide range of services, and introduced older stylists to more current styles and techniques
- Demonstrated professionalism in a stressful work environment
Education
Cosmetology license - undefined
Jenny Lea Academy
Johnson City, TN08.2024
High school diploma - undefined
Happy Valley High School
Elizabethton, TN05.2022
Skills
Employed adaptive strategies to effectively navigate diverse challenges and situations
Fostered a cooperative environment to enhance team performance and productivity
Maintained high standards of reliability to enhance customer trust and satisfaction
Oversaw customer service operations to improve response times and service quality
Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Developed and implemented communication protocols to streamline information flow
Implemented solutions to address and resolve issues, ensuring seamless workflow
Timeline
Shift Lead
Dunkin
08.2025 - Current
Hairstylist
Capelli Bei Salon
01.2025 - 06.2025
Hairstylist
Paradise Salon
09.2024 - 01.2025
Cosmetology license - undefined
Jenny Lea Academy
High school diploma - undefined
Happy Valley High School